Baxter Ford 144th & I-80 - Service Center

I have been screwed over once before, so I thought I would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as long as they get that dollar at the end of the day! If I were you I would take your business somewhere else! STAY AWAY FROM BAXTER More

RECYLED oil used if you have a service contract! We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and nee We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and needed an oil change,they said they honor the coupons from the other Baxter Ford. After the oil change, I noticed the sticker on the window said ECO oil. I asked them and they said with a contract you get RECYLED oil. If you pay,which I thought I did with the contract, you get NEW Ford oil. I called Baxter on West Dodge they said they only use New Ford oil. BEWARE of BAXTER SOUTH. At they least could of told you up front. It is obvious this manger does not operate by the same morals as the one on Baxter West. I am eating the rest of the contract and taking my business elsewhere. More

I highly recommend Baxter Ford Friendly faces, very professional. Chauncey Brown is great to work with. I won't go anywhere else for new or used vehicles. I've referred several frie Friendly faces, very professional. Chauncey Brown is great to work with. I won't go anywhere else for new or used vehicles. I've referred several friends to go through him and they are more than satisfied. More

Had some issues with my wife's car that kept popping up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues tak up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues taken care of and then some. Paul and Jerry are great to work with and really care about the customer's happiness. They will stop at nothing to ensure happiness. More

Took two weeks to get my truck back from the Body Shop. (Bumper, Front Fender, Headlight assembly) Overall quality of the work was good, but the communication provided by the shop was terrible. Promised (Bumper, Front Fender, Headlight assembly) Overall quality of the work was good, but the communication provided by the shop was terrible. Promised date came and went with no phone calls explaining why. If you take your vehicle to these folks, don't expect any status updates or information unless you are willing to keep calling them. Tom Peal Omaha More

My husband took my 2001 Ford Escort to have service done. At first we were told it was the timing belt, that will be $546 dollars please. So we were going to pay the bill because we wanted our second car bac At first we were told it was the timing belt, that will be $546 dollars please. So we were going to pay the bill because we wanted our second car back,two weeks without a car is pure torture. We were on the way to pick up my car from the Performance Ford people, my husband received a call on his cell phone that the mechanic had installed the timing belt incorrectly and it would not be completed until the following day, which was Friday. Friday morning we were asked to call a certain service person to see how things were going, found out on Friday that he had the day off, go figure! I called around 10:00 am to see how things were progressing,what did I find out, you guessed it car is not going to be done by noon. I received a call a couple of hours later from another service department person, the plate under the car is broken. WOW REALLY, for labor alone $1250 dollars, you could imagine my surprise. The car is not worth that much. That didn't even include the marked up part. Can't wait to tell my husband this. We went out there and he took his flash light and tried to show up where it was cracked, by that time I could care less and neither did my husband. The husband told the mechanic put the car back together start it and we will be out front waiting, DON'T shut the car off. We found out by the grace of GOD the mechanic is waving his labor cost so Performance was going to drop the part charge. That was good news until parked in the lot across the street and shut it off. You guessed it tow truck time. After we took it to a mechanic that we found through family. They did replace the belt, did not calibrate it, did not tighten the nuts on the fuel pump, who knows what else happened to my little car. Oh by the way the mechanic at Performance offered my husband $200 dollars for my car. My car has only 112,000 miles on it and looks brand new on the inside. Not only will I never go to Performance Ford I tell everyone I know not to go there. VERY POOR CUSTOMER SERVICE.. More