Baumann Auto Group - Service Center

Appreciate that they took care of the repeat issue under warranty. However, 2 things... despite being told it was "covered by the warranty", I was still charge over $100. due to some sort of deductible.... warranty. However, 2 things... despite being told it was "covered by the warranty", I was still charge over $100. due to some sort of deductible....not explained ahead of time so caught me off guard. Also, my vehicle was not done when promised (originally was told "by 11am" and then "by 3pm" and when I arrived at 4:30pm it was still not ready. Thank goodness I was able to delay return of my rental car or I would have been either stuck in Fremont or making multiple trips back and forth inconveniencing my family. NOT what I have been used to with Baumann.... More

Easy scheduling and very friendly. Work was done on time. Thank you for the great service! Work was done on time. Thank you for the great service! More

The service department did an excellent job. Easy scheduling. Fast and friendly service. I would recommend to others. Easy scheduling. Fast and friendly service. I would recommend to others. More

Matt was polite, patient with my many questions and informative as to current situation with my vehicle. Part came in sooner than anticipated, so that was an extra bonus and it was covered under warran informative as to current situation with my vehicle. Part came in sooner than anticipated, so that was an extra bonus and it was covered under warranty! More

Always courteous, and on time! ! Like the waiting room as well! I know my cat is in good hands! ! Like the waiting room as well! I know my cat is in good hands! More

Great service department, quality team. They have a wide selection of quality new and previously owned vehicles with a good sales team. They have a wide selection of quality new and previously owned vehicles with a good sales team. More

I made an appointment and when I arrived I was greeted promptly and professionally. The service department had my vehicle in the shop within 5 minutes and completed my requested service on time. Great exp promptly and professionally. The service department had my vehicle in the shop within 5 minutes and completed my requested service on time. Great experience! More

Horrible experience dealing with the the warranty company. We spent over $3,000 on a warranty that wouldn’t cover the repair bill based on the verbiage of the claim. My truck was repaired, Fidelity c company. We spent over $3,000 on a warranty that wouldn’t cover the repair bill based on the verbiage of the claim. My truck was repaired, Fidelity called it an adjustment. Claim denied… I was fortunate enough to have the service manager reach out to a ln additional contact, and the claim was accepted. I appreciate the extra steps taken for customer satisfaction… More