Baumann Auto Group Chevrolet GMC - Service Center

I am reviewing my services from the past few months. I took my Buick Enclave to simply get a new battery. Shortly after getting a new battery installed I went to start my vehicle and it would not start. I took my Buick Enclave to simply get a new battery. Shortly after getting a new battery installed I went to start my vehicle and it would not start. I took it back to Baumann and they replaced the engine control module. Baumann had my vehicle for several days and I never received follow-up information on it and had to call in to receive information to find out when it would be done. Then back to Baumann in March when lift gate kept opening on its own and info center and radio were not working. The lift gate switch was replaced ($489.05) and I was told it would cost $1,330 to replace the radio. I am frustrated all of this happened after a simple battery change. I don't know if I will every recommend a Buick vehicle or getting service done at Baumann. I also don't understand why a 2020 vehicle should have so many issues. I hope I was not getting taken for errors done in the Baumann shop. More

Grat experience with the service department. They explained everything in detail and they finished the work when they said it would be done. They explained everything in detail and they finished the work when they said it would be done. More

They were very polite and thorough great place to do business! Very accommodating and great price business! Very accommodating and great price More

Took my 2017 Trax in for no heat, was told it was turbo cooling lines and wasnt covered by drivetrain warrenty. Called another dealership and was told lines arent covered but fittings were so im going ther cooling lines and wasnt covered by drivetrain warrenty. Called another dealership and was told lines arent covered but fittings were so im going there. More

Excellent experience. I would recommend Baumann service to anyone I meet. Prices are reasonable service department are very informative and honest if my vehicle needed any attention. to anyone I meet. Prices are reasonable service department are very informative and honest if my vehicle needed any attention. More

Always friendly and efficient when I have been in for an oil change and tire rotation. oil change and tire rotation. More

Great service I am a used car manager for an Ohio dealership, we take all of our GM work to these guys, because they do a GREAT JOB. I also refer all of our G.M. cu I am a used car manager for an Ohio dealership, we take all of our GM work to these guys, because they do a GREAT JOB. I also refer all of our G.M. customers to them for service. Ryan and his staff treat us great and keep me informed of the status of repairs, and they fix it right More

Expensive I had my Buick here several times both times over 1000 to fix alternator went out near 1200 bucks recently while I have no issues with it not being fi I had my Buick here several times both times over 1000 to fix alternator went out near 1200 bucks recently while I have no issues with it not being fixed properly the large amount of money it cost I bought a different car to avoid it all together More

Worst experience i have ever had with a certified dealer I brought my truck in for a problem with it starting and check engine light on. of course they found the problem and also items I didn't know about. O I brought my truck in for a problem with it starting and check engine light on. of course they found the problem and also items I didn't know about. Only problem is, I didn't take it in because I had any problems with leaks. They put parts and when I got my truck back there was transmission fluid leaking every where and had gears slipping. They said it wasn't there fault and they just cleaned the lines. well whatever they did, if there was a leak they made it drastically worse and my transmission went out 2 weeks later. Ryan, the service manager claims no responsibility for anything, He told me lines were leaking but not bad enough for warranty company to replace. I was lied to on multiple occasions from here and now im out 3000 dollars because of a leak that wasn't pouring out fluid when it went in. My diagnostic fee the first time was 94.97 this time it was109.98. apparently they can change prices to whatever they feel like. I told them I didn't want them doing my lines because it was going to be 655 to replace them. Then I told them I would have some one else do them because other shops would do them for 450. He asked me who quoted me the 650 at bauman and I even had to explain to him that he quoted that as the repair cost on paper work. Then he calls me back an hour later and tells me he would do them for 450, 495 with the tax. They make there fees and prices whatever they want to. If they feel like ripping you off they will, but having a service manager ask me who quoted it and I had to tell him that it was he himself who quoted it I knew there was a problem. I do NOT recommend repairs done in tiffin. I took it and had it diagnosed in Findlay from la Riche before baumann touched it and they never saw any leaking at tranny lines. More