Battleground Kia

Bought our Kia Sportage brand new from Battleground, the Bought our Kia Sportage brand new from Battleground, the salesman was a bit pushy but I was expecting him to be that way so it wasn't a problem or Bought our Kia Sportage brand new from Battleground, the salesman was a bit pushy but I was expecting him to be that way so it wasn't a problem or the reason for this review. The problems started when I had to get service done (other then the regular oil changes). The fan motor for the heat and air started making a high pitched squeeking noise so as part of the "10 year 100,000 mile warranty" I took it in to have it replaced. I took it in 2 weeks before Thanksgiving so they could check out the problem, I was told that they didn't usually stock that part so they would have to order it and it should be in by the following week. The next week I called and no part. The following week no part, but was assured it would be in the day after Thanksgiving and was told to go ahead and schedule a appointment which I did for the following monday (3 weeks from when this started). I arrived a few minutes early, checked in, they took the car and I went to the waiting room (8 am). I sat in the waiting room for 2 1/2 hours without them saying a word to me. I finally got sick of waiting and went to see why it was taking so long because I was told it should only take about 45 minutes. When I tracked the service guy down he told me that the part had been backordered, they didn't have one, had no idea when they could, and NEVER BOTHERED TO TELL ME THIS FOR 2 1/2 hours until I came and found him! I was furious driving i as far as I did and WASTING my entire day because I had already had to re-schedule everything I had planned. I went to the general manager, told him what was going on and what had been done, he kept me "occupied" for about 1/2 hour until he came back and reported to me that they had "magically" got one of the fans, and that my car was ready. I took it as a miscommunication and decided to just write it off, that was until today (the next service that I needed) and it seems to be somewhat of a trend. I took the vehicle in for it's 15,000 mile service, I chose the "prefered" service (which is $175) because it seemed more in depth with the service and the service guy told me it included a "3 hour detail". I got a call later telling me that the air filter and the cabin filter needed to be changed so I told him to go ahead and change them. When my wife left her work to go get the vehicle it wasn't around $220-$230 that I expected but it was $289. They charged $50 for an air filter (which is WAY to expensive...I could buy a washable re-useable for that price) and they charged $5 just to put it in....it takes a total of 2 minutes to do it, aggrivating, but that sometimes happens, what really got me is when she got back to work she asked why I didn't get the "3 hour detail"? that the service guy talked about, when I told her that I did she told me all they did was wash down the outside and run a quick vaccuum through it. When I called the general manager about it I was told that "it's only a $5 quick wash on the outside".....so, the whole "3 hour detail" was a crock. So, in summation I guess my best review is to tell you that reguardless of what you buy or get serviced from them don't take there word for it because they will tell you whatever they want!!!!! *** Just a a future note, I was looking at buying a truck from them, I WILL NOT be buying it there!!!*** More

The dealership worked VERY hard to get us the deal we wanted! Dwayne was very persistent and worked hard to get us the deal that he thought we deserved. I would definitely recommend this dealership! wanted! Dwayne was very persistent and worked hard to get us the deal that he thought we deserved. I would definitely recommend this dealership! More

My experience was great! The finance dept. got the monthly payments I wanted. The staff was courteous and my sales person was informative. I would certainly buy a car from them again. This is my secon monthly payments I wanted. The staff was courteous and my sales person was informative. I would certainly buy a car from them again. This is my second car I have purchased from them. I'm sold! More

Very professional, and knowlegable about the vehicles. My family absolutely loves our new Kia. Thanx and it was a pleasure doing business with battleground kia My family absolutely loves our new Kia. Thanx and it was a pleasure doing business with battleground kia More

I was very satisfied he meet the needs and made sure i drove off the lot with a better car. He is very determined and helpful with his customers. He has great customer service skills and will recommended drove off the lot with a better car. He is very determined and helpful with his customers. He has great customer service skills and will recommended anyone to him. More

I went in looking for a 2010 Kia Forte and did not find one to my liking. Brandon called me as soon as I left and said they had gotten one in he wanted me to look at. I went back later that afternoon and one to my liking. Brandon called me as soon as I left and said they had gotten one in he wanted me to look at. I went back later that afternoon and test drove my new car. I love it and thank Brandon for going beyond my expectation. I had been to several dealerships that day and didn't test drive a vehicle because of the hassle from the salesmen. I am glad Brandon was the one to greet me at Battleground Kia. More

Mr Brewer was a very helpful gentelman when I came looker for a car or my daughter. We test drove a couple of cars and plan on coming back to purchase soon. for a car or my daughter. We test drove a couple of cars and plan on coming back to purchase soon. More

great experience. bacari was friendly and not a pushie salesperson. i did not feel pressured to make an immediate decision on my car purchase. It made me feel comfortable in my car buying. salesperson. i did not feel pressured to make an immediate decision on my car purchase. It made me feel comfortable in my car buying. More

Great dealership.. Great Experience. Beautiful people... Excellent customer service.. Josh Brewer gave me a great purchasing experience. I will definitely send people their and I will deal with them on my n Excellent customer service.. Josh Brewer gave me a great purchasing experience. I will definitely send people their and I will deal with them on my next purchase. More

I came into the dealership to look for a new car, but wasn't exactly certain what I wanted to buy. Bacari was very helpful but not too pushy. He and his manager, Mr. Dawson, really seemed to know their wasn't exactly certain what I wanted to buy. Bacari was very helpful but not too pushy. He and his manager, Mr. Dawson, really seemed to know their stuff. When I do decide what I want, I will definitely go back and see Bacari. More