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Battlefield Toyota

Culpeper, VA

3.5
130 Reviews

11013 James Monroe Hwy

Culpeper, VA

22701

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Showing 130 reviews

November 11, 2021

Had a great experience with Battlefield Toyota!! Mike De Noble helped me find exactly what I was looking for and wasn’t “high-pressure” at all. Paul in Finance was super helpful as well! Highly recommend th More

by Rebekah Ball
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike de Noble, Paul in Finance
November 08, 2021

Wonderful Experience. Easy and honest transaction with Michael!! Love my new Forerunner. Great job everyone. More

by Cathyedalrymple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael de Nobel and Emily.
September 10, 2021

The Manager Jeff was very unprofessional and rude. As a veteran I had hoped to receive more respect. In the midst of my sentence, he yells over me and continues to talk over me. Not only did he fail to kee More

by Alexknipe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Sep 15, 2021 -

Battlefield Toyota responded

Jeff is actually one our sales associates, not a manager. I just want to make sure everyone who reads this has all the info. You reached out to us from South Carolina interested in our used F-150 4WD and wanted to trade your 2WD Tacoma. We gave you a range on your vehicle and then you proceeded to get angry at Jeff and wanted to speak to our sales manager. You told them how you used to be in the car business. To say we were rude by not giving you what you wanted leads the public to believe we did something wrong. Please do not slander our sales associate because you didn't get what you wanted. I am sorry we were not able to make your deal. Feel free to reach out to me directly if you need anything. We wish you the best in your search for a new truck! Lee Gouldman General Manager Battlefield Toyota 540-317-7800

Sep 16, 2021 -

Alexknipe responded

You must have been the person i was talking to when i asked for the manager. I said you were rude for talking over me and not showing me respect when i was speaking. It had nothing to do with your offer. While i can admit i made the mistake of the salesmen instead of you apparently. However this clear shows the your integerity lacks for you know i was in the midst of a sentence while you were trying to scream over me. You dont even have the testimonial foritude to admit that. Its not slander, its the truth on how you treat customers! Alex Knipe Usmc veteran

Sep 16, 2021 -

Alexknipe responded

You must have been the person i was talking to when i asked for the manager. I said you were rude for talking over me and not showing me respect when i was speaking. It had nothing to do with your offer. While i can admit i made the mistake of the salesmen instead of you apparently. However this clear shows the your integerity lacks for you know i was in the midst of a sentence while you were trying to scream over me. You dont even have the testimonial foritude to admit that. Its not slander, its the truth on how you treat customers!

August 23, 2021

Great experience. Thank you all in both sales & finance. I have already recommended this dealership. More

by The Brit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben sales
July 11, 2021

I purchased anew 2021 highlander. My contact was James Spradlin. He was courteous listened to what we told him and was overall the best salesperson I have dealt with buying a car in a very long time. I w More

by skycop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
July 08, 2021

I was interested in purchasing a Honda Accord from Battlefield Toyota. A salesman made contact with me right away. The car was sold shortly after I had spoke with the salesman. I was contacted immedia More

by Blinds29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichols
May 29, 2021

Our experience was exceptional with James Spradlin and Battlefield Toyota.  I give James the highest possible recommendation I can give for purchasing a new Toyota. More

by Lamar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Spradlin
May 22, 2021

We worked with Phillip Coleman to purchase a low-mileage used minivan. Communications over the phone and e-mail were excellent and that great service continued when we got to the the dealership. The purch More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Coleman
May 15, 2021

Best experience I've ever had in buying a car, by far. They put no pressure on me, and they were very helpful in showing me things that I might not know in a new car. Friendly and personable. More

by martq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otis, brian.
April 14, 2021

Amazing service! James and Brian were on point with everything and even stayed late to help me and show around. Wish they were closer to where I live. 10/10 would recommend. More

by Nandan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Spradlin, Brian Nicholas