
Battlefield Toyota
Culpeper, VA
Filter Reviews by Keyword
By Type
Showing 133 reviews
Purchased a new vehicle and the experience was very good. We did not know what model we wanted and have not purchased a vehicle in 14 years. Phillip, Benjamin and team were very patient us, and helped expl We did not know what model we wanted and have not purchased a vehicle in 14 years. Phillip, Benjamin and team were very patient us, and helped explain new features and options. We did not feel pressured in any direction. They were great about keeping us (and our dog) cool on a hot August day while we sat in and test drove a few models. Pleasurable buying experience, and very happy with our new Crown, too! More
Just purchased a new Crown from Battlefield and it was a pleasant experience. We were not quite sure what model we wanted. Very pleased that Phillip, Benjamin, and rest of team were patient, informative, pleasant experience. We were not quite sure what model we wanted. Very pleased that Phillip, Benjamin, and rest of team were patient, informative, and helpful. They listened to our needs and we never felt pressured one direction or another. It was a hot day, and they were great about keeping us (and our dog) cool as we sat in and test drove a few models. More
On 5/8/2023 I brought my 2015 Toyota Highlander in for the 70k mile service. I was greeted nicely by at the service desk by Robby Allen. He took my Warranty & Maintenance Guide booklet and promptly began the 70k mile service. I was greeted nicely by at the service desk by Robby Allen. He took my Warranty & Maintenance Guide booklet and promptly began checking off all the items for the 70k service. I asked why was he doing that now, and he responded that often the service techs don't do that. I waited in the clean waiting area for about an hour. Mr. Allen told me my car was ready, waiting out front and to pay at the cashier, which I did. When I went to my car I checked the driver's side floor mat, it had not been properly fastened down to the floor. THIS IS THE FIRST THING ON THE LIST AND EASIEST TO CHECK. I called over Mr. Allen and showed him. He looked, and then walked away. I yelled to him that I want the Service Manager to call me. The Service Manager called me within a day or two and apologized for the mix-up and stated he reviewed a video and agreed several items on the list were not done. Over the next two weeks and me leaving several messages, the General Manager of the dealership called me and made things right. I went to this dealership for service because of their high ratings, so I was disappointed in the service my car received. More
We just purchased a new Toyota Tacoma from Battlefield Toyota. Jeffrey Roberts, Emily and the entire staff was extremely helpful. This was the best buying experience we've had. Highly recommend! Thank Toyota. Jeffrey Roberts, Emily and the entire staff was extremely helpful. This was the best buying experience we've had. Highly recommend! Thank you! More
Unfortunately this dealership still thinks they can add a premium to an already inflared MSRP sticker price. Avoid this. Other dealers (ie Fredericksburg) no longer play this game. Look elsewhere folks premium to an already inflared MSRP sticker price. Avoid this. Other dealers (ie Fredericksburg) no longer play this game. Look elsewhere folks More
The dealership staff was helpful and friendly through the whole process. Been looking for this vehicle for long time and they called me when they had one available and now she is in my garage…. whole process. Been looking for this vehicle for long time and they called me when they had one available and now she is in my garage…. More
Best car experience we have ever had! Bought our new 2022 RAV4 from Phillip Coleman. Such a wonderful young man who was not pushy but rather very willing to spend time with us to go over Bought our new 2022 RAV4 from Phillip Coleman. Such a wonderful young man who was not pushy but rather very willing to spend time with us to go over all the new-to-us technology. Very knowledgeable! We feel like we've found not only a beautiful new car but a friend also. And how wonderful was Emily who worked with us to get a veteran's discount and explained all the packages and options that were offered. Recommended them to a friend who saw Phillip and also bought a RAV4. Our old RAV4 (2006) has over 224,000 miles so we're sold on Toyota and keeping our 2006 as a second vehicle. We would give 100 stars if it were allowed! Thanks Battlefield! We're happy that we found you! Hopefully others will too! More
Car shopping this dealership. They just have gone overboard with these "price adjustments" I suggest you shop elsewhere. it will save you 1000's! They just have gone overboard with these "price adjustments" I suggest you shop elsewhere. it will save you 1000's! More
We had such a pleasant professional experience with Otis. I would recommend anyone who is looking for a new car to go and see Otis. The team of professionals is awesome! I would recommend anyone who is looking for a new car to go and see Otis. The team of professionals is awesome! More
Just purchased a 2022 Toyota Corolla from Jason Black and Paul Alexander. Absolutely amazing service and very nice people! Great deals and just a good environment! Highly recommend buying your next Toyota fr Paul Alexander. Absolutely amazing service and very nice people! Great deals and just a good environment! Highly recommend buying your next Toyota from here! More