Battlefield Ford Culpeper - Service Center

Great as always Great service as always ! Every time have cane has always been friendly and awesome service . Would highly recommend to friends and family .Great qual Great service as always ! Every time have cane has always been friendly and awesome service . Would highly recommend to friends and family .Great quality of work and people are always very friendly . More

Battlefield Ford Culpeper saved my Saturday! I’m so grateful for exceptional customer service experienced from the service department! I was traveling from MD to Lynchburg this past Saturday when I’m so grateful for exceptional customer service experienced from the service department! I was traveling from MD to Lynchburg this past Saturday when the undertow started dragging under my car. I pulled over, AAA came and towed me to this dealership about 15 minutes prior to their closing time. They could have just said sorry to bad but when I explained my situation they said “let’s see what we can do, why don’t you have a seat in our massage chairs while you wait”. They had me back on the road within 30 minutes. My trip was saved and my customer service experience was amazing. I’ll always be a Ford/Lincoln girl! Devin, Kerry, Matt and Seth - Thank you for the awesome experience from talking with me on the phone during my state of panic of thinking I wasn’t going to get to the dealership before you closed to Matt and Seth who took time past their schedule to make sure a stranded traveler was mobile again. I’ll never forget the kindness shown. Thank you from the bottom of my heart! More

Warranty Maintenance Today's visit to Battlefield went extremely well. The level of service continues to be excellent. The warranty maintenance program is a very good pr Today's visit to Battlefield went extremely well. The level of service continues to be excellent. The warranty maintenance program is a very good program. More

Warranty Service replacement part arrived,Dealer Called made appointment for next day -Service completed without any problems. Waiting Area was clean and well stocked. replacement part arrived,Dealer Called made appointment for next day -Service completed without any problems. Waiting Area was clean and well stocked. Will visit again More

Great customer service Work was done quickly. Every step of the way Matt kept us informed. Detailing was beautifully done. I would gladly recommend Battlefield for sales and Work was done quickly. Every step of the way Matt kept us informed. Detailing was beautifully done. I would gladly recommend Battlefield for sales and service. More

Service and Potential Purchase Service team is great! Sales floor not so much. I brought my Explorer in for service and that experience was a 10/10 I am looking to sell my Exp Service team is great! Sales floor not so much. I brought my Explorer in for service and that experience was a 10/10 I am looking to sell my Explorer and move to a new car so I went to the sales floor during my visit. While waiting I overheard to sales associates discussing how the customer whom was just on the phone was too cheap. At one point a manager tried to coral by yelling across the floor. I am a professional and have to negotiate and handle complicated topics daily. It is obvious to me that the sales Managers do not understand the sophisticated walk of salesmanship. They simple provide a number and when you can walk the line of why that number seems off they don't try to negotiate toward the sale. Even worse I have had the experience where I have shared why I thought a number was unfair and I was given attitude that I was not grateful. Due to these two visits to the sales floor I will no longer do business with Ford. More

service Have been there for all my service since I purchased my cars there. The new service area is great, need more magazine for men to read. Have been there for all my service since I purchased my cars there. The new service area is great, need more magazine for men to read. More

A good experience I arrived a few minutes before my scheduled appointment and they took my car in for the service right away. I waited in a nice lounge with several ot I arrived a few minutes before my scheduled appointment and they took my car in for the service right away. I waited in a nice lounge with several other clients. It was a short wait in a clean and pleasant space with many amenities. When my car was ready, Kerry explained the work that had been done and answers a couple of questions that I had. I was most pleased with Battlefield Ford. More

pleasurable It’s a pleasure to do business with all the people I’ve had contact with at Battlfield. Building is clean people are friendly and there is not FOX tv It’s a pleasure to do business with all the people I’ve had contact with at Battlfield. Building is clean people are friendly and there is not FOX tv on set (dealbreaker for me). Partisan politics in a mixed waiting room is divisive. We have stoped going to lunch at 2 restaurants because of partisan tv channel on tv. Good call More

Great service! I called at 8:30 am for an appointment. I was in for service before 10:00 am and back on the road before 11:00 am. Great service! I called at 8:30 am for an appointment. I was in for service before 10:00 am and back on the road before 11:00 am. Great service! More