Bath Subaru

I needed a vehicle. Found the one I wanted. Despite the dealership trying to claim they’re different from the rest. The bottom line is they wanted a paycheck. They even Found the one I wanted. Despite the dealership trying to claim they’re different from the rest. The bottom line is they wanted a paycheck. They even joked in front of me about, “Needing to go buy a new vacuums” for all the cash that they were making off of me. Bottom line is that if their mouths are moving, they’re lying. They don’t act like they care about anything but making the maximum amount of money as quick and fast as possible. Yes I understand I could have walked away and I probably should have. But I can’t blame Subaru for the dealerships behaviors. First thing I did was remove any identification from my vehicle as to where I purchased it. Thank you Subaru for the amazing car. It’s not your fault. More

While I was waiting for my vehicle to be serviced and the waiting room was full, so I sat at a table on the EMPTY sales floor. A man came up and told me to move, and I said there's no seats in the waiting ro waiting room was full, so I sat at a table on the EMPTY sales floor. A man came up and told me to move, and I said there's no seats in the waiting room and if someone needs to sign paperwork, I'm happy to move. He continued to harass me about moving, even after I repeatedly asked him to leave me alone. He later identified himself as the owner. He used threatening language like, "You need to learn a lesson about respect" and "I'm going to teach you a lesson." He also said that if you use their service department, you're not considered a customer. So something to consider. Others on the staff apologized for his behavior, but its absolutely ridiculous. More

I just purchased a 2022 Outback Touring SUV. I had checked the care out online and saw that Bath Subaru would be getting one in. I made an appointment to see the car and Ben L. was the salesma I had checked the care out online and saw that Bath Subaru would be getting one in. I made an appointment to see the car and Ben L. was the salesman who helped me. We stopped mid paperwork when I requested to inspect the vehicle first to know if it was appropriate for me. Ben agreed immediately and we looked over the interior. He explained some of the features and let me test it in their driveway. Once I knew it was the car I wanted we finished filling out the paperwork. I took it for a proper text drive. Ben could not have been more professional or kind. Once the sale was complete, Ben took a LOT of time explaining features. I had a friend with me all through this and she even said, no one had ever been so thorough in all her experience in buying cars. I have never had such a positive experience in buying a car. Thank you Ben and Doug. More

Such a comfortable and enjoyable experience. As a first time buyer, I felt very secure. My vehicle was just what I was looking for, in the price range I could afford. Thank you Brooke and Blake! As a first time buyer, I felt very secure. My vehicle was just what I was looking for, in the price range I could afford. Thank you Brooke and Blake! More

I had the pleasure of dealing with Brooke. Fabulous sales experience, very knowledgeable and patient with our many questions. We will definitely be back!! Fabulous sales experience, very knowledgeable and patient with our many questions. We will definitely be back!! More

The sales personal at Bath Subaru were incredibly helpful and knowledgeable. They found us a new Forester although it's very difficult to locate one these days given low inventory nationwide! We can't recomm and knowledgeable. They found us a new Forester although it's very difficult to locate one these days given low inventory nationwide! We can't recommend this dealership highly enough! More

Everyone in this dealership was pleasant and helpful. We bought a 2021 Subaru Ascend in September and it was 100% satisfactory. Great service department that is friendly and very welcoming. We bought a 2021 Subaru Ascend in September and it was 100% satisfactory. Great service department that is friendly and very welcoming. More

I had such a great experience with Bath Subaru. Their service department was the best and really helped me with my concerns. I would also give the Sales department five stars as well. I would recom Their service department was the best and really helped me with my concerns. I would also give the Sales department five stars as well. I would recommend Bath Subaru to my friends and family, in fact I already have!! More

Despite the many bad reviews I had read about Bath Subaru, we decided to try them for a basic service since they are much closer to our home that the other Subaru dealerships in Maine. I made an appoi Subaru, we decided to try them for a basic service since they are much closer to our home that the other Subaru dealerships in Maine. I made an appointment and, unfortunately, ran a bit late. I walked in 15 minutes after my scheduled appointment time and was curtly told that “they had moved on.” I thought the service manager must be joking but he assured me he was not, telling me that “they ran a very tight ship.” I commented that I now understood why they had the reputation they had and he snarled that they weren’t the ones who showed up late. I walked out, got in my car, and turned it on. I turned and saw that the service manager had followed me out and was yelling at me through my window that I was a hypocrite for calling them on their awful reputation when I showed up 15 minutes late for an appointment. I didn’t bother engaging, just backed up and left. The good news is that I confirmed what a dreadful dealership this is without giving them a dime of my money. I’ll be returning to Patriot Subaru despite the long drive – they have always treated me with respect and provided great service. More

If I could do negative 100 stars I would. Let’s put it out there I’m beyond angry and so is my husband. Did we get loud yes we did, did we swear when we left yes we did. This is the rude disgusting displa out there I’m beyond angry and so is my husband. Did we get loud yes we did, did we swear when we left yes we did. This is the rude disgusting display of customer service I have ever encountered. The policy of service department is the customer is always wrong and must be trying for a freebie.I spent about 1800 there since November. The owner is unable to understand analogies rather get a bad review and lose business over cheap repair that might cost 20 in materials, sounds legit. I had other repairs I would have done there but I will never set foot on that property again and I encourage others to stay away, read all the reviews about the owner and service manager, you will see this isn’t a one time incident. It’s frequent. Here it goes can’t wait for her response November2020 got repairs of 1500 for inspection including tires(note they have no warranty on tires or service) after leaving lot my tpms light came on, stopped in a few days later they said too time consuming. March2021 oil change asked again about tpms and told them tires getting low, they can’t do anything takes too much time July 2021 oil change asked about tires again as now they are getting bad, told brakes had 15% left and two tire at 22 and two at 45, seems like an issue to me. Left with tpms light still on. No explanation about tires, no resolve Called aug2021 made appointment for tires and asked my husband to join me to witness the nasty attitude of the service manager Frank I think ? Sept 2021, showed up attempted to recap my frustration , he refused to listen kept talking over me . Telling me that it was the bead seal they checked last time how ever I corrected him and said he never checked then he diagnosed over the phone. My husband got sick of him treating me terrible and spoke up, nope they kicked him out? Refused to listen as the service Manager walked out back and the owner appeared mysteriously. She must of thought I expected new tires? She was even nastier than the service manager! We kept trying to ask them when they mount the tires why they didn’t notice that they needed to bead seal, They had the inability to answer the question and kept dancing around it like the question didn’t exist. It was an important question because you need to be sealed if your wheels are corroded. I think they would’ve noticed my wheels were corroded when they mounted the tires. She said you can’t come in complaining about tires you’ve got in November. Told her this was our fourth time coming in about the tires and obviously were upset and I wanted them to solve the problem. So me and my husband walked out the door and I said wow these people have an attitude to my husband and I went over to get in his car she followed me outside with my keys very aggressively as the service manager pressed his face against the glass to see what was going on. She told me that they did not want to work on my car. I thought she was the owner I thought it was her job to have her employees do work but apparently at this establishment the employees choose Whether they like the customer or not as a determining factor if they decide to work on the car. I wonder if these people at this establishment just hate disabled veterans. I’m not sure what their issue is with veterans. As she’s dangling my keys telling me the guys don’t really wanna work on my car I asked her if she went to Dunkin’ Donuts for days in a row and her order was wrong would she upset. Her response and inability to understand an analogy was I don’t drink coffee. You can’t get through to this woman no matter what you say to her. I showed her my tires and said they keep going low I have to carry with me a pump to pump them up. She said well you got the tires in November and I told her that she didn’t know how many miles I drove on the tires. Told her for all she knew I drive 100 miles on the tires, She told me I look like a person that drove more than 100 miles? She pretended like I was screaming at her and kept covering her ears? Stay away far away More