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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

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September 29, 2023

My wife kept this appointment at 3:30 on a Monday. She had telephoned to set up the appointment on Friday or Saturday The service dept. did not have a record of her call when she arrived, but told More

by JMWILSON-WDT
Recommend Dealer
Yes
Employees Worked With
no employees worked on the truck
Report | Print
Oct 01, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 29, 2023

Great customer service the staff was very cordial and assisted me in getting my issue resolved on the spot. More

by sande2460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Marshall Egson
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2023

The Service Advisor Nate is a consummate professional and dedicated associate. The receptionist Rebecca has an angelic personality, and is cordial, and polite. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 29, 2023 -

Mark responded

Service Advisor Tyler Linderman is a sensational and outstanding Associate. Service Advisor Miller is excellent.

Sep 29, 2023 -

Bates Nissan responded

It has been a pleasure serving you, Mark. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

September 28, 2023

Easy to make appointments. ..did service I requested..went over what was done..easy checkout process More

by VITOJR69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 27, 2023

The service person was very professional and helpful and gave me tips on how to keep my vehicle on the road 🙂 More

by CRAIGCLARK5479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Sep 28, 2023 -

Bates Nissan responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, Craig, and we hope to hear from you soon.

September 26, 2023

Initial was one line and they ended up saying two lines are needed to repair the ac More

by Mukulneb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 30, 2023 -

Bates Nissan responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 26, 2023

They are Easy to deal with they gives you good service on the best prices that you can find here in Killeen of all dealers bates Nissan is the best More

by Dadafriffiths1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 27, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 27, 2023 -

Dadafriffiths1992 responded

Thank you

September 21, 2023

Very good service, I felt very comfortable sending my wife in with out me being thete More

by Keving0966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 22, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 21, 2023

Tyler was super helpful and solved the issue. He was respectful and made sure I was updated on everything More

by WILLIEP2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Sep 22, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

September 19, 2023

He was great. Polite, efficient and helpful. Always a good experience. My sales rep also checked in More

by yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kerschner, Austin Miller
Report | Print
Sep 20, 2023 -

Bates Nissan responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

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