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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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May 22, 2020

Service adviser Michael Veal was outstanding in looking out for me and my Armada. Considerate, courteous and helpful. Over the top scores for him. Shuttle driver Johnathan is a service superstar. Looks for More

by HSCHIFFMAN
Recommend Dealer
Yes
Employees Worked With
Shuttle driver Johnathan 5 stars., Michael Veal
May 24, 2020 -

Bates Nissan responded

HSchiffman, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael, Johnathan, and our team, and we look forward to working with you again.

May 20, 2020

To replace a missing part I received a call for Mr. Tyler Linderman and when I went it the part was ready, Mr. Linderman replaced the part and I was out in about 5 minutes. Ou More

by Ugotmyno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

We appreciate your business and are glad to hear that Tyler provided such excellent service. Our team looks forward to assisting you again soon!

May 19, 2020

Oil Change I arrived early and spent 2 hours waiting for the work to be done. I usually get out in that time when I have a lot more done. More

by HARRISONX2
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 19, 2020

Service was great. Visit was completed sooner than expected. I will continue to use this facility as long as I own this current vehicle, Sentra More

by HARVEYDAILEY
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
May 20, 2020 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

May 18, 2020

Always knowledgeable in the service being, always keeping me informed on the service, and the staff is very professional and Courteous. I have been doing business at Bates for over 20 years More

by MAXOUT23
Recommend Dealer
Yes
Employees Worked With
Michael Veal
May 18, 2020 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 18, 2020

All other times (3X's) the interior is vacuumed and smelling clean. This time it was still leaves, grass and dirt from these rains we've been having. And I got jumped at by my wife Bcuz of it. Mostly b More

by bigsal62
Recommend Dealer
Yes
Employees Worked With
New. Finance Lady, Michael Veal, Amiee Hearn
May 18, 2020 -

Bates Nissan responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

May 15, 2020

Nate provides excellent customer service. I would recommend bates Nissan to anyone as long as Nate is working there. He is very helpful and extremely knowledgeable about Nissan and it’s products. More

by edenscw1105
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Nathaniel "Nate" Murphree
May 16, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Nate had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

May 14, 2020

Great customer seeing from Michael Veal, helped in so many ways with his advice to get my truck working in great condition. Keep up mike8 More

by WILL BOWSER
Recommend Dealer
Yes
Employees Worked With
Michael Veal
May 14, 2020 -

Bates Nissan responded

We are very happy, Will, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2020

The Service Dept. really makes a difference. The employees in Bates Nissan Put the Customer First - Great Employees. I have a big "shout out" one of your staff - Nate Murphree, he delivers Excell More

by professorlrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The employee who actually worked on my car - I don't know his name., Nathaniel "Nate" Murphree
May 13, 2020 -

Bates Nissan responded

Thank you, it's great to hear that we were able to help you out and that Nate delivered such an excellent experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

May 13, 2020

Bates Nissan has a great service department, great customer service employees, very knowledgeable service representative, I enjoy coming to Bates Nissan for my car needs. More

by EUGENBOL
Recommend Dealer
Yes
Employees Worked With
Michael Veal, Amiee Hearn, Nathaniel "Nate" Murphree
May 13, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Mar 02, 2021 -

EUGENBOL responded

Great keep up the good work

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