Bates Nissan - Service Center

I bought 2 items. Both items were different compared to what I was told on the phone when I ordered them. The first item was a hitch receiver which I was told would include the ball as well; which it did n what I was told on the phone when I ordered them. The first item was a hitch receiver which I was told would include the ball as well; which it did not. However, that doesn't bother me as much because it isn't a defect on the item, it just included one less thing then I was told. However, the second item is what my wife and I had the bigger issue with. The second item were floor mats. We were told on the phone on 2 different occasions that the rear mats would cover the entire floor board. However, once we got the item it didn't cover the middle floorboard nor did it cover under the seat; which is relivent when the rear seat is in the up position. This is something that I plan to contact the parts office about in the morning regarding the request of a refund on the mats. Something that also confused me that I have had other dealerships offer in the past is that I would've had to pay for installation on an item (hitch receiver) for which I told the sales person I was going to buy (told during the moment of the sale) from them in less than a week. The reason I couldn't buy that exact moment was due to scheduling conflicts and indication that it wouldn't be an issue. Not everything was poor. Everyone we talked to were very nice and helpful, even if we didn't get what we were origionally described in the end. More

Excellent service, kept me updated and informed throughout the service on my car. I appreciate the hard work and the help fixing the car. Thank you. throughout the service on my car. I appreciate the hard work and the help fixing the car. Thank you. More

Very efficient - courteous - did a great job on servicing my Rogue! I am confident the job was “ done right” ! Service agent kept me informed of the progress of service on my Rogue! my Rogue! I am confident the job was “ done right” ! Service agent kept me informed of the progress of service on my Rogue! More

Superb Service in every respect. All of you treats me as though I am a family member of Nissan. You always exceeds my expectations. Keep Up the type of Service You Always show me! Dave & Eva Campbell though I am a family member of Nissan. You always exceeds my expectations. Keep Up the type of Service You Always show me! Dave & Eva Campbell More

outstanding customer service I want to say thank you for helping me to understand my extended warranty on my car which saved me thousands of dollars. I truly thank you. I want to say thank you for helping me to understand my extended warranty on my car which saved me thousands of dollars. I truly thank you. More

Tyler is always professional and takes the time to fully explain the issue. He also explains the warranty/pricing possibilities that might arise.Great service. explain the issue. He also explains the warranty/pricing possibilities that might arise.Great service. More

oil change My visit was very smooth. It didn't take that long about 30 minutes. I was very please because I just got off work and was very sleepy. My visit was very smooth. It didn't take that long about 30 minutes. I was very please because I just got off work and was very sleepy. More

I have a new car problem The service center could not fix the problem. They told me to come back next time the problem occurs again. The problem continues but cannot be repro The service center could not fix the problem. They told me to come back next time the problem occurs again. The problem continues but cannot be reproduced when they want it too. More

power steering drain and refill Staff was courteous, informative and efficient. Job was done on time and actually a bit early. The courtesy vehicle was dependable, clean and drive Staff was courteous, informative and efficient. Job was done on time and actually a bit early. The courtesy vehicle was dependable, clean and driver was friendly, I would come back again and tell other Nissan owners to do the same. More

I was helped by a service representative in a short time., After finding out the problem she came out and told me the details about my Battery and the cost to replace it. time., After finding out the problem she came out and told me the details about my Battery and the cost to replace it. More