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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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August 07, 2020

30,000 Check up Very nice gentlemen help me. and was very helpful.Excellent customer service.Communications was excellent and I knew what to expect. great job by all More

by APRILF45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 09, 2020 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

August 07, 2020

Very nice and willing to help work with you to find a convenient day and time for you to bring my vehicle in for service. More

by solbrish
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 09, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 06, 2020

Excellent customer service, the service advisor(Amie Hearn ) was courteous and she accommodated my schedule for I was running late for my appointment time. ..thanks ...awesome job! More

by CASTROJOSE0525
Recommend Dealer
Yes
Employees Worked With
Amie Hearn , Amiee Hearn
Aug 07, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 04, 2020

The communication was outstanding from beginning to end, so I knew what to expect. My concerns were heard and resolved quickly, efficiently, detailed, professionally, and with great detail.. More

by brucesora2
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Aug 04, 2020 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan, it's great to hear that our team delivered such an excellent experience. We appreciate your business and hope to see you again soon!

August 03, 2020

The people @ Bates Nissan are wonderful , very profession. I will refer people. I love my rogue Nissan. I always receive a follow up/ call/ text More

by GLENDAK_2000
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Amiee Hearn
Aug 04, 2020 -

Bates Nissan responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 31, 2020

Service was excellent answered all my questions and service was performed in a timely manner. Scheduling appointment was easy and staff is very knowledgable. Always work with my schedule More

by ELIZONDO.VIDA
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree
Jul 31, 2020 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2020

Very professional I was in and out in no time. Thanks again for your help and support. I will definitely be coming back in the future. More

by DLPORTER12
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jul 31, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

July 31, 2020

Friendly folks who get the job done Overall, a good experience. The place was busy, so I did have to wait a little longer than I anticipated, but the work was done to spec and the folks More

by ABW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall the names of folks.
Jul 31, 2020 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 30, 2020

Great Customer Service Great Customers service and Nate was awesome. I will recommend my friends and family to this dealership. Thank you for taking care of my vehicle. More

by kathybrinkley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jul 31, 2020 -

Bates Nissan responded

Thank you, Kathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

July 29, 2020

When I came to pick up my car, I noticed that there were a lot of people around Nate’s service desk and because of social distancing and coronavirus, I felt it was best for me to go and sit in the waiting r More

by SMCFARLAND2
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Aug 15, 2020 -

Bates Nissan responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

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