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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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September 05, 2020

Outstanding services and staff. The services was quick and detailed. I was very happy with the customer service. I will recommend to family and friends More

by GENELONG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Sep 07, 2020 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 04, 2020

This was a very ugly day as far as the weather. It affected the computers and how many employees were able to be there that day. There was a wreck on a main road, flooding, but this business hopped t More

by NANCYAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 07, 2020 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and thrilled that you found your experience at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

September 02, 2020

Had a wonderful visit during our car service! Every staff I dealt with were nice and very helpful. The service representative made sure I understood what needs to be done and was able to do it in reas More

by kqcarhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Nathaniel "Nate" Murphree
Sep 04, 2020 -

Bates Nissan responded

Hello, We are very happy to have provided you with such a positive experience working with Nate and Cortney! We sincerely value your business and look forward to your next visit.

September 01, 2020

I’m always happy when I come to the dealership to have work done on my Vehicle. The service advisor was very friendly and didn’t doubt me when I had an issue with one of my tires and asked for another me More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Sep 02, 2020 -

Bates Nissan responded

Thank you so much for your kind words, John. We appreciate you taking the time to leave us this wonderful feedback!

September 01, 2020

The professional service is beyond great. I appreciate the time and care they put in for our car. I would recommend this business and service to everyone. Thank you. More

by Reena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask
Sep 02, 2020 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 28, 2020

It is never appreciated or condoned for laps time of status or thinking that the customer is so ignorant that they will pay a ridiculous amount of money for a service that is not even worth the price of More

by ersilva12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
Sep 14, 2020 -

Bates Nissan responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

August 26, 2020

I would only buy from Michael Veal if I were to buy another vehicle there. As far as service dept, Tyler was very helpful to me. I think the service advisors need to deal with one customer at a time More

by TONYSANTOCONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Veal, Mark Williams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Aug 27, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and we appreciate your input. We will share your comments with our team, and we hope you will give us another opportunity to serve you!

August 26, 2020

Nate was very polite and professional. He was friendly and easy to communicate with. The wait time was minimal. They even vacuumed the front of the car. More

by bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Aug 26, 2020 -

Bates Nissan responded

We appreciate your business, Bonnie, and our team looks forward to serving you again soon!

August 26, 2020

I have only taken my car to Bates for an oil change. This service is always quick and the staff is friendly. I was also told about a recall on my car that was fixed. Kudos!!! More

by K_KINGSBERRY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Aug 27, 2020 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

August 24, 2020

Bates Nissan and their staff are great. They took care of everything we needed professionally from start to finish. After we picked up our car Tyler gave us a free car wash card to use. I will be coming back More

by JBEMAK2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 24, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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