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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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September 19, 2020

I have, to date, always received good service, promptly at Bates Nissan. This visit was no different. The service advisor took my keys shortly after I walk through the door and had it back to me in an hour More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 20, 2020 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2020

I was very pleased with the service and the staff. Everything was explained in a straight-forward way. This service was completed in a timely manner. More

by freiser50
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Sep 18, 2020 -

Bates Nissan responded

Hello, It's great to hear that Tyler, Nate, Mike, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

September 16, 2020

I am very satisfied with this dealer. I always satisfied when I come here, they always treat me with respect and they always do a very good job. My vehicle maintenance was always finish in a timely manner. More

by LENNOX.REID
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Sep 16, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 14, 2020

Tyler was amazing. The environment was hectic and he still ensured we were taken care of! Great attitude! Stay positive and continue to help out! You really helped us have a smooth transition as you alw More

by Essencecrossley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 15, 2020 -

Bates Nissan responded

Essence, We appreciate your business and Tyler and our team look forward to serving you again soon!

September 14, 2020

Quick check in, fast quality service. We always take our Nissan Vehicles to Bates Nissan. Quality Service and Quality Customer Care all the time. Easy to make an appointment too. More

by PLNELSON2
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Sep 14, 2020 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2020

Horrible service. Horrible quality of work. Horrible communication. This is the third time I have been to Bates Nissan and each time I have had the same experience. I wont every go back. More

by Lawnot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Oct 01, 2020 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to (254)-213-5896.

September 12, 2020

Awesome service!!! They went above and beyond taking care of my car. I just went for information on how to schedule an appointment, because I was on my way to work, and they offered to take me to work and ge More

by Xiomara Milla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver James ??????????, Jesse Pady
Sep 12, 2020 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Sep 12, 2020 -

Xiomara Milla responded

James? Not sure about the driver’s name now, however, I do remember that he was very professional and he deserves my ⭐️⭐️⭐️⭐️⭐️

September 11, 2020

Always professional people, friendlies, good atmosphere and clean, take care my needs and keep me reporting, they trying to advice me when I need something to my car. More

by SANDRAREDICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree
Sep 12, 2020 -

Bates Nissan responded

Thank you, Sandra, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

September 11, 2020

The customers service was very good but the work done in my car was incomplete; in the check list they mark everything done, when I checked before leaving the place , all the fluids where low and i could no More

by ROCAFORT.OCHOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
Sep 28, 2020 -

Bates Nissan responded

Hello, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to us directly, we would appreciate the opportunity to address your concerns.

September 09, 2020

Great service aside from needing to call to find out my car is ready both times I’ve brought it in for repairs. Other than that, friendly customer service, fast repairs, they ask to add other services, and More

by TIMSS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 10, 2020 -

Bates Nissan responded

Tim, Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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