Bates Nissan - Service Center

Great customer service! The staff is always attentive. My car is taken care of when staff says it will so my car isn’t sitting there for days. car is taken care of when staff says it will so my car isn’t sitting there for days. More

My problem was addressed correctly and maintenance as well I even go a free round trip to work while my vehicle was been repaired/service well I even go a free round trip to work while my vehicle was been repaired/service More

The dealership was clean and the employees and service advisor were very courteous. They gave me updates as needed and worked my vehicle in even though I did not make a reservation. advisor were very courteous. They gave me updates as needed and worked my vehicle in even though I did not make a reservation. More

The time spent waiting was enjoyable and fun. Everyone was friendly and very helpful. They kept me informed on what needed to take place to give me the most pleasant out come was friendly and very helpful. They kept me informed on what needed to take place to give me the most pleasant out come More

Tyler as always excellent service top to bottom. Thanks, Excellent job. I know where to go when I need the job done the right way. Excellent job. I know where to go when I need the job done the right way. More

Jesse was very helpful and presentable when talking to me about my vehicle and services provided by the dealership and the rest of the staff was very curteous. about my vehicle and services provided by the dealership and the rest of the staff was very curteous. More

It was just a pleasant experience to get my car serviced at Bates Nissan. I needed a ride to and from work for my car. The driver was very friendly. at Bates Nissan. I needed a ride to and from work for my car. The driver was very friendly. More

Great service. Waited a little longer than usual. Great customer service and clean facility though. I usually don't have to wait more than 45min for oil change. It was over an hour customer service and clean facility though. I usually don't have to wait more than 45min for oil change. It was over an hour More

I took my vehicle in early part of Aug because my clock was resetting and odometer was also and my horn was not blowing and my airbag light was on. I paid $850 because they said it was a clock spring and i was resetting and odometer was also and my horn was not blowing and my airbag light was on. I paid $850 because they said it was a clock spring and it would fix all those issues. I didnt my vehicle back until 2 days later and I had to call to see if it was ready. Ok fine at least it's fixed, so I thought. When I picked it up I noticed the steering wheel part where u blow the horn was not flush with rest like it was before. Ok didnt think anything of it. About 3-4 weeks later I'm driving from Belton and I blow my horn ( I hadnt blew it since getting it serviced) and I can literally feel the springs popping up after I blew it. The next day I call and tell them about the issue and make an appt. I dropped it off Thursday morning and wait for an update. Around 2 pm not update but Tyler said he was about to get me an estimate so I wait. By 430 still no call so I just go to Bates and tell him I was expecting a call back but never received one so I was here to see what the estimate was. I was told it would be another $525 to replace the steering wheel. I told him I would not be doing that and I would like my keys. I felt they didnt put it back on right in the first place so no I was not going to give them more money. Both times I had a bad experience with them communicating with me about my vehicle and I just did not like it. I know they do get very busy even if you have an appt but I was dissatisfied with the service. Tyler did waive the diagnostic fee($130). More