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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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February 09, 2021

The service advisor Tyler Lindman is the personification of superb customer service, and a consummate professional. TYLER is an reflection of the magnificent leadership #1. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Angiolillo , Tyler Linderman
Feb 09, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us, Mark! We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and the team, and we look forward to working with you again.

February 07, 2021

Great work and a great help. Mike was the individual who helped me. The process was explained to me and all my questions were answered. I was provided with prompted feedback and follow-ups. I was also provi More

by TYION.STANLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Feb 07, 2021 -

Bates Nissan responded

We appreciate your business, Stanley, and our team looks forward to serving you again soon!

February 05, 2021

Tyler was the person who helped me. He was very helpful There was parts that needed to be ordered, they ordered them and replaced them in a reasonable time. Also I did not have to wait very long. I was More

by VFAYE58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Feb 07, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again!

February 03, 2021

Service is great as always. The staff is always professional and friendly. I wouldn't go anywhere else. Bates Nissan is my kind of place. More

by POPE992000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Feb 03, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your service experience with Bates Nissan. We appreciate your business and hope to see you again soon!

February 02, 2021

Great service department and always take good care of my family of vehicles. The staff is very professional and explains in details the service provided. More

by Jon Hawkins
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Feb 02, 2021 -

Bates Nissan responded

Jon, Thank you for your very kind review. Jesse and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

January 30, 2021

Service was super and don’t forget about parts department /my wife and I got the vehicle 🚗 we wanted .GO TEAM BATES and ANOTHER good year More

by Gradyrowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, David Vahrenkamp, Robin O'Dell, Tremayne "Trey" Evans, Mike Rask, Clay O'Dell, Kevin Perez
Feb 01, 2021 -

Bates Nissan responded

Grady, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 30, 2021

Friendly and courteous costumer service, very knowledgeable and took time to explain every detail. I was extremely pleased in the time it took for my oil to be changed. More

by AJOSEPH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Feb 01, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jesse and our team and don't hesitate to let us know if we can be of further assistance.

January 28, 2021

Staff at the dealership are friendly and courteous. I was extremely pleased in the time it took for my oil to be changed and tires rotated. My only disappointment was that my vehicle wasn’t vacuumed out. I’m More

by MSGLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jan 28, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Jesse had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

January 26, 2021

Friendly costumer service, on time and explain everything in detail. I did not have to wait much for my vehicle to be done. The rep. provided great service and was very attentive. More

by 24soonok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jan 26, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

January 23, 2021

employees are not knowledgeable of car services.no employees are not knowledgeable of car services. no service coupons were offered at all. place is dirty. i was told two different prices for ser More

by Alroel222@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Charles Price, Jesse Pady
Jan 25, 2021 -

Bates Nissan responded

Albert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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