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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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March 23, 2021

Very professional, and explained everything that was being done. Completed in a timely manner. Vehicle was vacuumed out when it was picked up. Once I picked up it was explained what was done More

by TANKERTUFF12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Mar 23, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan; your feedback and five-star rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 23, 2021

Nate explained what need to happen to do the repairs on my truck. He also kept me up dated on progress. Work was completed In a timely manner as well. More

by Frankierobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Mar 24, 2021 -

Bates Nissan responded

Thank you, Frankie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nate and our team, and we look forward to working with you again.

March 22, 2021

Got me in and out within a reasonable amount of time. Great service. Highly recommend Bates Nissan and will continue to be a patron there for years to come. More

by THOM4SURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Mar 22, 2021 -

Bates Nissan responded

Thanks for sharing your experience with Bates Nissan, Thom! We appreciate your business and look forward to seeing you again soon!

March 20, 2021

The service was great, Friendly staff able to answer all questions. The lady at the desk entering the showroom is the best PR you could have. More

by LINRYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Mar 21, 2021 -

Bates Nissan responded

Thank you for leaving us a review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything else we can help you with, please let us know!

March 18, 2021

Excellent service. Been bringing my cars here for service for 5 years. Never had problem . Friendly and very professional employees. I would highly recommend them. More

by gpeaches45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Mar 18, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! Jesse and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 18, 2021

I scheduled an appointment at 9 am and was sitting there all day. Left a 3 and was told come back next week for more work to be done. More

by TSZTAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Apr 04, 2021 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this

Jul 07, 2021 -

Bates Nissan responded

Hello, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this

March 17, 2021

Tyler, Was helping another gentlemen, He was very courteous, took photo of the SUV. It didn't seem like I was there that long and the service was done. They show me everything that was done, and all More

by LSUEPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Mar 17, 2021 -

Bates Nissan responded

Thank you so much for your review! We're glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us at Bates Nissan to be timely and thorough. Please don't hesitate to reach out if you need anything else!

March 16, 2021

Service is always on time and always with the price quoted me. Mike is always so helpful and if something is further needed, he lets me know and how much longer it will take. Staff is professional and More

by DREAMS4651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Mar 17, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 12, 2021

Always a positive experience, no complaints here, super clean, wifi, good snacks:) and their shuttle got me back to my house right away- worth the money More

by calimami23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Jesse Pady
Mar 14, 2021 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 11, 2021

I had an appointment at 10am for an oil change and a factory recall. I also had the tech try and figure out another issue I was having. They had my car for 5 hours and not a single call from the service More

by SSTREET070569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Mar 29, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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