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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

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July 21, 2021

Good service. Explained everything to me. very helpful . Took me home and pick me me up to go and get my car from the dealer. I will always use Bates for my auto needs. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate explained everything to in detail., Nathaniel "Nate" Murphree
Report | Print
Jul 21, 2021 -

Bates Nissan responded

Mike, thank you for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and look forward to seeing you again soon!

July 20, 2021

My last visit was no where near up-to-par! Not what I’m used to with Bates Nissan & I was highly disappointed. Need Training. More

by LMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Pady
Report | Print
Aug 06, 2021 -

Bates Nissan responded

Thank you for your review. We’re sorry your recent visit didn’t go as planned, and we’d like to learn more so we can address any issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 06, 2021 -

LMF responded

Thank you for the follow up and concern regarding my last visit with Bates Nissan. I have already since been contacted a few times by the dealership and management there to resolve my issue and it has since been taken cared of. Thank you for your time and attentiveness with my experience and care of my vehicle there at Bates Nissan, and making it hopefully a better experience in the future.

July 16, 2021

Service was quick and professional. All my questions were answered to my satisfaction. Jesse even answered a question about my new 2021 Maxima. I would recommend Bates Nissan to friends and family for sales More

by ella.freeman79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Report | Print
Jul 17, 2021 -

Bates Nissan responded

Thank you, Ella, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 14, 2021

It was horrible. They said they didn't know what was wrong with my car, they had never seen those codes before. They had it for two days and never fixed the problem! My car is less then three years old. More

by SARAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler Linderman
Report | Print
Jul 31, 2021 -

Bates Nissan responded

Thank you for this feedback, Sarah. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 14, 2021

Went to the dealers for an update on the braking system software. It was a curiosity to me why it wasn't done before I purchased the Rogue but, so be it. More

by oldarmyguy1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tyler Linderman, Jesse Pady, Alexis "Lexi" Garcia
Report | Print
Jul 14, 2021 -

Bates Nissan responded

Hello, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Jul 16, 2021 -

Bates Nissan responded

Hello Oldarmyguy1957, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 04, 2021

I have been service from Bates Nissan since 2009. The sales department is excellent, the service department is super good aptitude friendly professional. Even the courier driver are real nice down to More

by JPerkins45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Jul 04, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jul 07, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 03, 2021

As always Bates Nissan received my auto and completed the requested services in a timely manner. More

by BRENMW12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 04, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

Jul 07, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

July 01, 2021

Tyler is a great service rep . Very prompt and respectful and his communication is perfect. He took care of me in a timely manner. Great service More

by STEVENRIVERA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 01, 2021 -

Bates Nissan responded

Steven, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

Jul 03, 2021 -

Bates Nissan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2021

Excellent customer service because of excellent people at Bates Nissan Killeen. They have demonstrated they know and understand how to connect with their customers. Thanks to them. More

by jamflora
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jul 01, 2021 -

Bates Nissan responded

Thank you! Nate and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Jul 03, 2021 -

Bates Nissan responded

Jamflora, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

July 01, 2021

Very professional staff, very friendly and caring.they are willing to go that extra mile to help you, and make you feel comfortable. They work well as a team. More

by Ochoa_alfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 01, 2021 -

Bates Nissan responded

Alfred, We are very happy to hear Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 03, 2021 -

Bates Nissan responded

Ochoa_alfred, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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