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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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September 14, 2021

The service department were great on taking care of my vehicle’s battery issues and replacement. More

by seismore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Sep 14, 2021 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 16, 2021 -

Bates Nissan responded

Seismore, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

September 12, 2021

The technician was very knowledgeable, kept me informed about everything that was happening to my vehicle. Briefed me on when my replacement parts would be in More

by MARLON.GREGORY.POWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 12, 2021 -

Bates Nissan responded

Marlon, It's great to hear that Tyler was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Sep 14, 2021 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 10, 2021

Not the greatest customer service I have experienced but they get the job done. There were issues when it came to ordering the product and getting it in a timely manner. More

by SocialD14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
Sep 25, 2021 -

Bates Nissan responded

Hello Davin, We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

September 03, 2021

Didn’t give me a hard time to honor the warranty and installed the new battery. Thx to everyone at Nissan keep up the good work More

by mbrezovay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Sep 03, 2021 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2021

Great service and the wait wasn’t long at all. He updated me on my status when it became available for me. Great advisor as always More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Sep 01, 2021 -

Bates Nissan responded

We appreciate your business, John, and our team looks forward to serving you again soon!

August 30, 2021

Exceptional service. My Service advisor, Tyler, was very helpful and kind. The dealership was clean and appeared organized. Will definitely be coming back for my future service needs. More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 30, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again!

August 29, 2021

Problem corrected after it was pinpointed. Service manager was on top of things and keep me well informed. It took a couple times bringing it back but the last time issue was corrected. More

by ladydiane922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 29, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 27, 2021

Service was great. I appreciate the shuttle service, the friendliness of the staff, and how knowledgeable they are about Nissan. We look forward to future services. Are there car rentals with Nissan if our More

by melbhenry77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin O'Dell, Mike Rask
Aug 27, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

August 27, 2021

Terrible Service. Should your Nissan need work, I recommend any other dealership. They were incompetent all around. More

by b.b.siegwarth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Rask
Sep 11, 2021 -

Bates Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 26, 2021

The service was very good and on time. I had all my questions answered and had help with a rental vehicle because I need one. More

by Echeverryjuli4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Aug 26, 2021 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

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