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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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January 20, 2022

When i got there, the receptionist was kind,courteous and led me to the auto service dept to get an oil change. The gentlemen were knowledgeable and forthcoming. A young man, Jesse, took all my info at my s More

by Tlyra05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jan 20, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2022

All Service department is doing good as care of customer... fast service and show me paperwork care. More

by dedrickwright1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Young
Jan 16, 2022 -

Bates Nissan responded

Hi Dedrickwright1, we are very happy to have provided you with such a positive experience!

January 13, 2022

The service was excellent, but when the car was pulled in to change a battery out it took 4 hours. Finally Jesse came out and informed me was gong on. My complaint is it takes maybe 20 minutes to change a ba More

by c2peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Jan 13, 2022 -

Bates Nissan responded

Thank you very much for taking the time to leave us this honest review. We take all feedback seriously and will share your comments with the team. Please let us know if you would like to discuss this further.

Jan 15, 2022 -

Bates Nissan responded

Hello C2peterson, we appreciate you taking the time to leave us this feedback. I's sorry for the inconvenience for the time it took to service your vehicle. Please understand this week we are running short staff due to illnesses with employees. With this type of service as well appointments are not scheduled, first come first serve basis. The car went into the service shop/bay area when it was the car's turn to go in. Thank you

January 12, 2022

The staff was extremely friendly and professional, while the facility was well-maintained and the services provided were performed more timely than initial projection. More

by Spectrelead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jan 12, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan!

January 12, 2022

The customer service is always good whenever I need to visit for a service on my car. More

by Taliamrussell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jan 12, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 11, 2022

Great customer service. Thank you for taking care of my truck and it’s maintenance needs. More

by Gcrowder21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jan 11, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 07, 2022

You guys are awesome. Thanks for treating your clients so special. Thanks, you all are awesome! More

by Roseknowsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady, Nicolas Young
Jan 07, 2022 -

Bates Nissan responded

We appreciate this awesome five-star review. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 08, 2022 -

Bates Nissan responded

Roseknowsu, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

January 07, 2022

I got my appointment in a timely manner. Nate was upfront with costs that could be occurred. More

by TIMFAMTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jan 07, 2022 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

Jan 08, 2022 -

Bates Nissan responded

Timfamtx, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc..

January 06, 2022

Good customer service always. Thanks to Austin Miller who kept me informed about my vehicle while it was in service. He thoroughly explained what services were being performed and a couple of recommendation More

by POPE992000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Jan 06, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again.

January 05, 2022

Easy in and out. Good price for a oil change and tire rotation. And staff was friendly. More

by cmadriana26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Jan 05, 2022 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

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