Bates Nissan - Service Center

This was our first time servicing the truck for and oil change and tire rotation. When we called we were told it was first come, first serve, so I showed up early Monday morning (8am) only to be told it wa change and tire rotation. When we called we were told it was first come, first serve, so I showed up early Monday morning (8am) only to be told it was appointment only. Thankfully, the advisor told me they could “squeeze me in” for an appointment at 11am, so I came back then. I had already been waiting 45 minutes when Chris from service came to speak to me privately. Apparently, a technician had hit another vehicle with my truck, damaging my $1200 new bumper. They had even done the oil change or rotation yet. This was NOT the first time the service department damaged my vehicle. In fact THE DAY I BOUGHT IT a technician did not pull the truck fully into the bay and closed the steel door down on my gate scraping and damaging the paint and plastic bracketing. I hadn’t even driven it off the lot yet. So the day of this service, Chris was very apologetic and told me she’d spoken to the manager, whom was not on site that day. No manager was on duty for service that day. They agreed to replace the bumper and comp that days’s oil change and tire rotation. There was no way I was allowing their service department to touch my vehicle again after the oil change so it was agreed that the dealership should pay for the bumper at cost and cut me a check the following day. While I appreciate Chris’ candor, she did admit they cleaned off paint from the other vehicle on my bumper prior to showing me the damage. The spot in which they parked my Titan XD was clearly meant for compact parking and my truck should’ve never been put there. After hitting the other vehicle, the technician STILL parked in the too small space! I will never bring my vehicle or do business with Bates Nissan again. More

Great customer service and being a first time customer here the experience was great. If you visit for services ask for Austin Miller. here the experience was great. If you visit for services ask for Austin Miller. More

Technician was helpful and keep me informed regarding my current or future needs. Good place current or future needs. Good place More

Fast appointment, courteous staff, completed what I needed in same day and discounts save money needed in same day and discounts save money More

Not sure if there has been a change in management recently; but there needs to be a review of hiring practices and ensure the most qualified person that is offered employment possess Customer Service recently; but there needs to be a review of hiring practices and ensure the most qualified person that is offered employment possess Customer Service Skills and can verbally articulate problems/solutions. Additionally, need to look at the practice of attempting to make people spend money for no reason when requesting they complete a State Inspection. The Nissan Brand, well Bates Nissan is not A place I would recommend anyone to patronize. More

Very professional and friendly. I usually wait for my vehicle when routine service is all I need so the area to wait in is comfortable. I usually wait for my vehicle when routine service is all I need so the area to wait in is comfortable. More

Professional, and Technically Proficient. Very Respectful. Should be commended for a Job Well done. I felt as though he treated my vehicle as if it were his vehicle. Keep up the good work. Very Respectful. Should be commended for a Job Well done. I felt as though he treated my vehicle as if it were his vehicle. Keep up the good work. More

I like the dealership as a whole, the environment is pleasant and the staff is courteous and professional. pleasant and the staff is courteous and professional. More

Tyler made the recall appointment simple, fast and easy! Making me want to chose bates for all my nissian needs. :) Making me want to chose bates for all my nissian needs. :) More

They gave me exceptional service. It was fast and well done. Thank you Mike and the cashier I don't remember her name but she's also very pleasant and courteous. It was fast and well done. Thank you Mike and the cashier I don't remember her name but she's also very pleasant and courteous. More