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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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May 05, 2022

The service provided at Bates Nissan was professional, efficient, and courteous. Our service advisor did an excellent job keeping us updated on the diagnosis and repair options. More

by Sterba70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Austin Miller
May 06, 2022 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

May 03, 2022

Great, friendly service and they always have a smile on their face. They truely make any customer feel comfortable More

by Jpullom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
May 04, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. Andre and our team appreciate your business and hope to see you again soon!

May 03, 2022

Took care of the recall issues and did a full inspection very satisfied waiting on parts More

by DALEXDUO62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
May 04, 2022 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad Austin was able to help, and we hope to see you again!

April 28, 2022

Poor, service and if you purchase you git everything you deserve, jinx cars of some scary ways! Karla k. More

by Pedro
Recommend Dealer
No
Employees Worked With
Me
Apr 29, 2022 -

Bates Nissan responded

Pedro, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 29, 2022 -

Pedro responded

Don’t buy a Nissan! Karla

April 27, 2022

Great customer service, The people are all friendly, The service to the truck was great and will come back again. More

by LSUEPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Apr 28, 2022 -

Bates Nissan responded

Thank you for your very kind review. Andre and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

April 26, 2022

The service was great I received a paper copy with details of what services were done to my vehicle and what condition my vehicle was in at the time of service. More

by raymondgipson2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller
Apr 27, 2022 -

Bates Nissan responded

Thank you for the kind words for our service department, Raymond! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 20, 2022

The people are all friendly as soon as you come through the door making you feel welcome. Mike at the service desk was especially helpful. More

by Marysk1256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Apr 21, 2022 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

April 19, 2022

Bates Nissan was able to get my car serviced very quickly and help me drive the car when I was unable to due to surgery. Great Service as always and customer service AAAA++++ Service More

by Tunena148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager wendall
Apr 20, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

April 19, 2022

Great experience. Waiting area was clean and loved the cold water. Everyone was kind and friendly. More

by YVONNECLARKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Apr 20, 2022 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

April 18, 2022

I do appreciate the snacks and brewed coffee selection, although a liquid creamer would be stellar. Staff was pleasant. I took my car in on Good Friday after making an appointment because I knew it would More

by lmredden
Recommend Dealer
Yes
Employees Worked With
I am honestly not sure if this is the young man that assisted but it appears I cannot bypass this question., Austin Miller
Apr 20, 2022 -

Bates Nissan responded

Thank you for your review and your patience! We sincerely value your business and look forward to your next visit.

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