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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews

902 Reviews of Bates Nissan - Service Center

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June 16, 2022

Everyone was friendly. My only concern was the scheduling was not correct when I arrived and I had to wait over 2 hours. They apologized for the inconvenience. More

by Leighlewis12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Jun 17, 2022 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2022

Customer service was great. Service was fast but when you remove something from a customers car ie fuse you should throw it away and not leave it in the car. More

by Slwash504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Jun 13, 2022 -

Bates Nissan responded

Thank you so much for taking the time to share your feedback. We appreciate your business and look forward to serving you again!

June 10, 2022

I called to make an appointment due to the email I received saying it was time for an oil change with a free car wash and was told I didn't need one. Got there and was told to make an appointment and More

by PrinceL20$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller
Jun 10, 2022 -

Bates Nissan responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 03, 2022

Great service and customer service from all sections. They really appreciate their customers. Thanks Nissan Bates More

by Kizmit06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Jun 03, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 03, 2022

Doing the most good! That you for doing good job. Stay safe! Keep healthy. Regards! More

by ARC.LUKAS.1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Ben Amos, Joshua "Josh" Snyder
Jun 05, 2022 -

Bates Nissan responded

We appreciate your positive review about your recent experience with us!

June 03, 2022

They have excellent customer service and the service manager is very good in keeping their customers updated on the status of their vehicle More

by WILFREDSTUBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Jun 05, 2022 -

Bates Nissan responded

Wilfredstubbs, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

May 31, 2022

Knowledgeable, dependable, have excellent Maintenance team. Clean waiting area to keep us entertained while we have access to refreshments like coffee and cold water for customers. More

by DLINGAD25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
May 31, 2022 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

May 30, 2022

The staff and personnel was professional and courteous and the work was completed in a timely manner. More

by yahhim69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
May 31, 2022 -

Bates Nissan responded

Thank you for choosing Bates Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 26, 2022

I did this the other day. I found all the people I delt with at Bates Nissan Excellent. More

by patriciakaralunas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips
May 27, 2022 -

Bates Nissan responded

Patricia, Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

May 21, 2022

They are some of the nicest people. Every time I go they are always very courteous, More

by CAROLYN_JOHNSON92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree
May 22, 2022 -

Bates Nissan responded

Carolyn_johnson92, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Nissan, Inc.!

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