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Bates Nissan - Service Center

Killeen, TX

4.5
902 Reviews
Call Service Center (254) 699-7181

902 Reviews of Bates Nissan - Service Center

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August 16, 2023

My appt was at 11. 00 I sat there until after 1.00pm just got an oil change not good More

by PHARMNAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Joshua "Josh" Snyder, Marshall Egson, Paige Gordon
Report | Print
Aug 20, 2023 -

Bates Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 14, 2023

I had an amazing experience buying my first ever new car . Rain was very helpful and knowledgeable. She made it such an easy process! More

by Sydney.leimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis "Rain" Barcinas
Report | Print
Aug 14, 2023 -

Bates Nissan responded

It's great to hear that Rain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

August 12, 2023

Great experience and great customer service timely, always contacted, professionals at all time and helpful thank you More

by CHRIS.FAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 14, 2023 -

Bates Nissan responded

Thank you, Chris, for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 08, 2023

They were ready exactly on time for my car. There was no muss, no fuss. They asked for questions, took my keys and were finished right on time. They used exactly the right amount of oil and it More

by wgb3971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Report | Print
Aug 10, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 07, 2023

The dealership was polite, prompt, and expressed good communication before, during, and after all the services More

by David.danmierjr95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 10, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business, David, and hope to see you again soon!

August 04, 2023

Your Staff has always provided the best of service in keeping my two vehicles safe; translation, keeping my family safe as well. More

by Davejan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 05, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 03, 2023

I always feel like the most valued customer they have, the staff is always so friendly and eager to help. I really appreciate appreciate my service writer Tyler. He seems to go out of his way to make my e More

by Johnnyangel65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Aug 04, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Tyler here at Bates Nissan. We appreciate your business and hope to see you again soon!

August 01, 2023

The service department has always been friendly and accommodating. I know I can trust them to take care of my car. More

by KARINJWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller, Marshall Egson
Report | Print
Aug 02, 2023 -

Bates Nissan responded

KARIN, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

August 01, 2023

Great experience from all staff interactions. Everyone was kind and very professional. My service guy really went the extra mile for me. More

by J. Adger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 02, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 27, 2023

As always Tyler did an excellent job taking care of our car. Kept us updated and communicated very good. More

by buker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 28, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and our team, and we look forward to working with you again.

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