
Bates Ford
Lebanon, TN
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They were real nice and courteous and helping me get a new car. Even when I had bad credit, I guess I’m glad that they got me a car since my other car was totaled new car. Even when I had bad credit, I guess I’m glad that they got me a car since my other car was totaled More
Very satisfied with the staff and knowledge of the salespeople. All were willing to help make the buy go smoothly. The service department also helped with some of the questions salespeople. All were willing to help make the buy go smoothly. The service department also helped with some of the questions More
They went above and beyond what I expected, they made sure that I was happy with my purchase and the salesman was exceptional. I will definitely recommend Bates Ford to anyone wanting to purchase a vehic sure that I was happy with my purchase and the salesman was exceptional. I will definitely recommend Bates Ford to anyone wanting to purchase a vehicle. More
The worst dealership experience we have ever had, every aspect from the misinformation of what was included in vehicle, shaming us about not getting the extended warrantee, seller not making enough commiss aspect from the misinformation of what was included in vehicle, shaming us about not getting the extended warrantee, seller not making enough commission, vehicle itself needed mechanical work not completed by the dealership prior to the purchase. Sean Lehutsky (our salesman) rudely augured with us about All-weather floor mats that were not in the vehicle but clearly listed under the dealerships notes of included items, Luckly I had printed out the full description to prove the oversight. After we left the dealership, my recently purchased vehicle was immediately serviced at my local Dodge dealership which took a week to correct problems. NIGHTMARE from the moment we walked in the BATES FORD dealership until we left. More
Paul Tubbs, the General Manager is a true jerk. He talked to me like a dog. Rude as xxxx. I will never be back. Look into recent events with Bates Ford and you’ll see why people don’t like them. He talked to me like a dog. Rude as xxxx. I will never be back. Look into recent events with Bates Ford and you’ll see why people don’t like them. Side note: Joey Campbell was a great guy. But Paul Tubbs is the worst GM ever. More
Steve Kress, Mike and Nathan made this process very easy and seamless. Best dealership experience ever! Buying a car was the last thing we expected to do at this time and we were apprehensive going in. Ever and seamless. Best dealership experience ever! Buying a car was the last thing we expected to do at this time and we were apprehensive going in. Everyone involved helped make our decision much easier. Would highly recommend Bates Ford to anyone. More