Bates Ford

Bates always did the maintenance on my 2016 Mustang (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending anoth (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending another $8,000 for a new engine (they credited me for the prior repair work), I was thinking it was good. After taking it back a couple more times for the same problem, I was told by Paul that the mechanic said it needed to be tested by a Roush dealer for a "code". I then drove it to Reddick/Brown Ford in Morrison, TN. It was determined to be the cold air intake the whole time. So, this part was taken off the original engine and put on the new engine. I did NOT need an engine replacement!!!!! I am very upset and will never step foot back in that dealership. If you are smart, take your vehicle somewhere else. More

Good system in place to make sales go quickly. Friendly and responsive sales staff and very helpful. Friendly and responsive sales staff and very helpful. More

Great service every time I walk through the door this was my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime More

My purchase went well. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting. More

Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln. easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln. More

Very attentive to your needs. Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and kn Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and knowledgeable. More

Extremely disappointed with this dealership and their unethical treatment of a Disabled Vietnam veteran. My 83 year old father, who has dementia and cannot walk without the assistance of a walker or a c unethical treatment of a Disabled Vietnam veteran. My 83 year old father, who has dementia and cannot walk without the assistance of a walker or a cane contacted Wes to help with the purchase of a brand new 2024 maverick pick up truck. Unbeknownst to my sister, myself and my father‘s wife, Wes drove to Clarksville Tennessee from the dealership picked up my father drove him to Lebanon to purchase the vehicle, ,test drove it for my father and drove him back to Clarksville with his brand new $35,000+ dollar truck. The fact that no red flags went off for Wes or anyone in management is disgraceful. This is borderline elder abuse, and they should be ashamed of themselves for taking advantage of an 83 year old Vietnam veteran with dementia and barely able to walk. More

Nice new dealership with a large variety of vehicles to choose from both new and used. Very friendly and helpful employees who are ready to answer your questions and give you advice and figure out a way to choose from both new and used. Very friendly and helpful employees who are ready to answer your questions and give you advice and figure out a way to get you into the vehicle you want or a vehicle that suits you best! Funny saying about we'll take anything that don't eat! Makes me think of old time car dealer ads from long ago on the radio and television. I enjoy the help that Billy, Nathan, and Cory gave my Wife and I in order to get her into her new mini- SUV dream Ford Escape ST car in a pleasing Blue Vapor Metallic color with great features and great Gas Mileage too! Thanks Bates Ford! Y'all Rock and Roll!! :) Very Respectfully, Mike and Jung V. ;) More

Super friendly and easy process . . they listened to me and worked for me and I appreciated that . they listened to me and worked for me and I appreciated that More

Ronnie Kelly has been outstanding on all of my vehicle needs over past decades. Quality dealer. needs over past decades. Quality dealer. More