Basney Honda - Service Center

Poor maintenance service After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent o After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent over $1200 and was without the car for a day. I now have to take time off work to return to have the warning lights checked as I do not want to drive the car with those lights on given the work that was to have been performed. More

Outstanding Service!!! I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never ha I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never had an oil change from Basney before and was uncertain what to do and where to go. No need to worry because everyone was so extremely helpful and friendly, I can't wait to go back!!! More

Exceptional Customer Service I have purchased 5 cars from Basney Honda and am working on another one soon. Their sales and service team is exceptional in all ways possible. In the I have purchased 5 cars from Basney Honda and am working on another one soon. Their sales and service team is exceptional in all ways possible. In the sales area their people are very well versed in all aspects of the product they sell, there is no high pressure to close you the minute you walk in like most dealerships. And they are very fair when it comes to the pricing you get for your trade in or on the car your purchase. Their service department does a wonderful job of explaining whatever is wrong with your car (that is if there actually is something wrong), and they are always very quick to get you in and out as fast a possible. The service manager Bob Briney always contacts me with a personal follow up to make sure that everything has been handled correctly and with the upmost or professionalism. I would definitely give my recommendation to anyone who is either looking for a new or used car or is in need of service on their existing car. More

Totally satisfied. I have been extremely happy with my Civic and the three I've had in the past. Bob Briney has been most helpful. I wouldn't want to work with anyone I have been extremely happy with my Civic and the three I've had in the past. Bob Briney has been most helpful. I wouldn't want to work with anyone else and certainly wouldn't go to a different dealership. More

Great experience I really enjoyed my experience at basney honda with Greg Shepard. Really good service and helped me get a great deal on a car. Recommend I really enjoyed my experience at basney honda with Greg Shepard. Really good service and helped me get a great deal on a car. Recommend More

Top notch customer service. I was pleased with my experience. Greg Shepard was especially helpful to my family and myself. I was treated so much better than at other South Bend a I was pleased with my experience. Greg Shepard was especially helpful to my family and myself. I was treated so much better than at other South Bend area dealers. More

Fantastic Salesperson! Thank you Bryan Smith for helping me select the best vehicle I've ever owned! Everything about this place is first class! I highly recommend this dea Thank you Bryan Smith for helping me select the best vehicle I've ever owned! Everything about this place is first class! I highly recommend this dealership. More

over recomendation of repairs not neccessary took for routine oil change and told needed $2,000 repairs on suspension. refused repairs and on next oil change told needed eval for engine leak ($1 took for routine oil change and told needed $2,000 repairs on suspension. refused repairs and on next oil change told needed eval for engine leak ($1000)and that now the suspension was not a problem despite never repairing. Obviously refused the eval of engine leak and now 10,000 miles later still not a problem. More

Our next car will be a Honda. Our family has purchased or leased 8-9 Hondas over the years, and always with Tony McCraner. Tony is the most professional salesperson we have dealt w Our family has purchased or leased 8-9 Hondas over the years, and always with Tony McCraner. Tony is the most professional salesperson we have dealt with. He has our highest recommendation. More

Wouldn't do warranty work Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed to be replaced but because they weren't leaking or making noise they wouldn't replace them under warranty but would be happy to charge me $740 for them to change it. Even after talking to the service manager he never called back or did anything to rectify the situation. Steer clear of this dealership for any needs you may have. More