Basney Honda - Service Center

Not the service expected of Honda Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and of Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and often would just pop out while cruising down the highway. Obviously a safety issue. The service guy sat in on the passenger seat to verify and confirm that it does not latch on and it does easily pop out. He stated since my Pilot also has a airbag recall, we'll set an appointment after Thanksgiving and have both of the issues (airbag and seat buckle) fixed. Came back November 28. After 1.5 hour wait, I was told the airbag has been replaced but they would need to order a seatbelt buckle, which I would need to come back for another appointment. What? Why wasn't it ordered when I first came? Ok, nevermind. Came back on December 9. Waited a little over 1.5 hour. I was called and told the Pilot is done. I went out and checked and did not see any change on the passenger seatbelt buckle. It still would not latch properly. I also noticed the driver seatbelt buckle was brand new. Yes....they changed the wrong one. I informed them and another appointment was set. Came back December 16. Waited more than 2 hours this time. I was called and told the Pilot is done. I kid you not, they did it again. They replaced the driver's side again and never bothered to check that the problem was the passenger side. They ended up giving me a loaner vehicle while they kept my Pilot to fix. Finally got to pick up my Pilot on December 20th with the passenger side belt buckle fixed. I gave 2 stars cause in my opinion, the problem I had was eventually fixed even if it took exactly a month later (someone told me this service deserved a 1 or zero star). I would gladly give 4 or 5 if they at least did something to make up for my lost time. More

worst service, rude people Worst customer service on earth, rude behavior, unskilled technicians and over prices. I serviced my car on 07/24/2105 with over $500 total payment an Worst customer service on earth, rude behavior, unskilled technicians and over prices. I serviced my car on 07/24/2105 with over $500 total payment and they did not even provide me a courtesy car. When I requested them to pick me up after the service was done, I was told that a waiting time is 3 hrs. How rude? About their skills: I serviced my car while I was relocating to San Diego hoping that there won't by any problem driving from South Bend to San Diego. Unfortunately, I heard a metal rattling noise underneath the car which I never heard ever since I had the car. I had to fix that problem at Lincoln, Nebraska; that's very annoying. I can't just believe how can they boast that their technicians are skilled. More

The worsest place for service!!! On 11/2015 I took my Honda Accord for an oil consumption test because there was a recalled on some Honda accord models. I decided to use this locatio On 11/2015 I took my Honda Accord for an oil consumption test because there was a recalled on some Honda accord models. I decided to use this location, however when I had my car inspect the first time , Little did I know!the guy checking my car had no idea what he was doing because he was a trainee and of course he took the job besause as I recalled two employees there, blonde lady was too busy texting on cell taking care of her personal issues, and the other guy/heavyset with glasses that was working there was occupied enjoying starbucks ,and all I got was unprofessional service people, So then the Manager John W. came in to the story apologizing and had me go through the whole process again which aggravated me! Again ask my employer for another day off work to take my car in for a second inspection and this time I made sure I got the service manage John to check it himself, finally the outcome was that my car failed the oil consumption test and part of the recall was to replace pistons, so once again I had reschedule another day off from work to take one car in and when I did I found out the parts they ordered were not the right parts !!! aggravated again. Manager John had me reschedule to bring my car back in when the right parts were in , feeling “frustrated”. So once again another day off work. When I received my car back after piston service, not even on 3 day from having my Honda back , motor starts vibrating and Loud noise and my car never sounded or vibrated before, So I called John Service manger and he suggest on bringing my car back in to have it checked because something might of went wrong, anyways took car in left there for about 2 weeks and no one had any clue what was wrong with my car , funny thing is they went out of there way to loan me a loaner car but was threatened by John the service manager " if I didn't bring their car back he was gonna report the car stolen" and I still have the massage he left threatening me , which I thought was unprofessional of him , I'm a Nurse and work in the health field and I can't leave my job to take him the car when they want it back at that very moment. I called Jay Basney and made him aware of the situation and all I got was unsuccessful feed back. I scheduled to meet with him 3 times and he avoided me all three times , and I have a feeling its because of my Hispanic nationality I was treated this way. On my third try to contact Jay Basney and no response again His brother Chip Basney decides to jump in to try to resolve the problem he said " Honda's all sound the same and if I have a problem take it to another Honda shop. I was so disappointed, and I'm stuck with my Honda that has more issues now then before. I will never deal with this facility again employees there are all unprofessional, careless of people's property and I will be contacting the higher up. Word of mouth from myself and from my Doctor co-worker ,think before purchasing or servicing your vehicles there!!!!!! Think twice Seriously, its a horrific place. More