Basney BMW - Service Center

emergency service response Driving from Illinois to Michigan and had an engine malfunction alert. Found Basney who took the car in and provided a courtesy car to allow us to com Driving from Illinois to Michigan and had an engine malfunction alert. Found Basney who took the car in and provided a courtesy car to allow us to complete our trip about an hour away. Car was repaired within 4 hours new fuel pump. Greg Perz was responsible and profession able and made our experience awesome. More

Great Service! We had the unfortunate thing of a damaged rear door on the passenger side of our 2008 BMW 535xiT. The car was repaired and finished on the date promis We had the unfortunate thing of a damaged rear door on the passenger side of our 2008 BMW 535xiT. The car was repaired and finished on the date promised and what a awesome repair! It looks brand new, no issues closing the door and the color match is top notch! At the same time, I had to have a service indicator reset on my i3 and a full charge to get back home. They were not sure if they would have a loaner car if we needed it and when we arrived, Jason DelGuanto surprised us with a loaner if we needed it. As it turned out, we did not need it as we drove my husband's car while mine was charging for no cost to me. Thank you Basney! I got home and still had 10 miles left on the battery that was 75% charged! Jason is a very hard worker and the whole dealership aims to please! Couldn't be happier! Thanks so much for the great service! More

Service Great service as always. The staff is great to work with and will do what they can to help. I would recommend them for service and to purchase. Will n Great service as always. The staff is great to work with and will do what they can to help. I would recommend them for service and to purchase. Will not be disappointed. More

Diagnosis and repaieafter repairs After repairs, I am not sure if techs took a test drive as they were gone when I got car back but now have warning lights on and don't know why. Need After repairs, I am not sure if techs took a test drive as they were gone when I got car back but now have warning lights on and don't know why. Need another trip over to get them checked or reset. Otherwise Dean was on top of repair progress and kept me informed well throughout repairs More

Great Experience Dean took care of last car service, Appreciated quick in & out. Dean did go an extra mile to answer my questions. God job guys!!! good team work..... Dean took care of last car service, Appreciated quick in & out. Dean did go an extra mile to answer my questions. God job guys!!! good team work......... More

service No waiting to get in, very nice waiting area with great coffee and snacks,washed car and had a short wait time before the oil change and tire repair w No waiting to get in, very nice waiting area with great coffee and snacks,washed car and had a short wait time before the oil change and tire repair were done on my wife's X-1. Bob Balint More

Awesome i3 Service We took our i3 in for service when we had two incidences of the car slamming on the brakes while on cruise when nothing was in front of us or around u We took our i3 in for service when we had two incidences of the car slamming on the brakes while on cruise when nothing was in front of us or around us. It registered on my I remote app and then disappeared. When we got there, we found out we also had a recall on engine bolts needing replaced. We were not aware of the recall as we have never been contacted about the recall yet. This was our i3's first service. They also updated the software in the vehicle and changed the oil in the Rex which saved us another trip back to the dealer when the car was calling for service in August of this year. Greg Perez gave us a beautiful 535d XDrive as a loaner while we had ours serviced. What a sweet car! They had our vehicle charged up and ready to go a few minutes after we got back and we were on our way home. I highly recommend this dealership! Very nice people to deal with and very friendly! Thanks so much! More

Fantastic Basney BMW always does a great job in the Service Department! They always provide a car so I can do running when needed. Basney BMW always does a great job in the Service Department! They always provide a car so I can do running when needed. More

Buttons on key opens windows, sunroof, and trunk Basney did all they could. My windows, sunroof and trunk open apparently by key's buttons rubbing against wallet, phone, coins. Even the loaner BMW th Basney did all they could. My windows, sunroof and trunk open apparently by key's buttons rubbing against wallet, phone, coins. Even the loaner BMW that I was using had the trunk open while I was away from the car. The key needs to be redesigned with perhaps a lid feature so that the buttons will not be accidentally pressed while in the pocket. I would appreciate that this suggestion be forwarded to BMW Corporate. Please call me to discuss (252) 367-0823. Ron Harper More

First class all around Greg in sales is a pleasure to work with. Having the loaner vehicle was a huge plus. They fixed everything I asked for and I didn't owe anything. Work Greg in sales is a pleasure to work with. Having the loaner vehicle was a huge plus. They fixed everything I asked for and I didn't owe anything. Work was completed on time and the vehicle returned to me cleaner than when I dropped it off. Basney BMW is awesome! More