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138 Reviews of Basney BMW - Service Center
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December 09, 2016
Service Dropped my wife's X5 and my 750 off for service. Dean was very polite and informative throughout the process. Patrick emailed me to schedule my appoi Dropped my wife's X5 and my 750 off for service. Dean was very polite and informative throughout the process. Patrick emailed me to schedule my appointment and had my loaner ready when I arrived. First class service as usual from basney!!! More
by BMW80
Employees Worked With
Dean, Patrick
November 17, 2016
GREAT SERVICE The Service was GREAT OVERALL...Dean in Service explained every option of fixing my car...He was very courteous and professional.He made sure that we The Service was GREAT OVERALL...Dean in Service explained every option of fixing my car...He was very courteous and professional.He made sure that we communicated while I was at work. He texted me the details and we were able to communicate effectively. And lastly, thanks to the receptionist who stayed till 8p and was courteous as well...Can't forget Shawn who was very instrumental in helping me get my car to the Service Dept... More
by Carl
Employees Worked With
Dean and Shawn
November 16, 2016
Excellence Amazing service for over 3 years . Scheduling is easy and efficient . Services provided are always disclosed prior to performing . Prices are fair . Amazing service for over 3 years . Scheduling is easy and efficient . Services provided are always disclosed prior to performing . Prices are fair . The interaction with the service and sales department is second to none . We are always treated with courtesy and respect and have never felt we are taken advantage of. Highly recommend Basney BMW . More
by Kelly
Employees Worked With
Dean , Jason
November 10, 2016
Excellent service Greg was very flexible in scheduling my appointment and Brett was very helpful with the logistics in picking up and delivering my vehicle. A great ex Greg was very flexible in scheduling my appointment and Brett was very helpful with the logistics in picking up and delivering my vehicle. A great experience overall! More
by PKlyn
Employees Worked With
Greg, Brett
October 18, 2016
First Class Service The team at Basney bends over backwards to accommodate my needs. Because of my work schedule my wife usually takes her CX5 and Miata in for service bu The team at Basney bends over backwards to accommodate my needs. Because of my work schedule my wife usually takes her CX5 and Miata in for service but i still like to be directly involved in the process. Through the use of all forms of social media I'm getting information and providing input in real time, its like I'm right there. They treat us great. More
by TIMOTHY BRUMBAUGH
Employees Worked With
Kevin
October 17, 2016
Great dealership Basney always goes the extra mile. The three words I think of, and I have been a Basney BMW customer for over twenty years, are professional, courteou Basney always goes the extra mile. The three words I think of, and I have been a Basney BMW customer for over twenty years, are professional, courteous, and honest. More
by CharlieH
Employees Worked With
Dean
October 11, 2016
Scheduled service Emailed to set up our first service for our CX-5. No problem scheduling date and time for our schedule. Waited about an hour at dealership, everyone Emailed to set up our first service for our CX-5. No problem scheduling date and time for our schedule. Waited about an hour at dealership, everyone very friendly and courteous. More
by Jeff B.
Employees Worked With
Kevin
October 05, 2016
Saved Our Wagon Yes, Basney BMW saved our old and tired 2008 BMW 535xiT yet again after it was towed in with engine light and transmission warning lights on. Sometime Yes, Basney BMW saved our old and tired 2008 BMW 535xiT yet again after it was towed in with engine light and transmission warning lights on. Sometimes I wish they wouldn't be so good at resurrecting this car so my husband would just get a new one! They diagnosed the problem, which turned out to be a crankshaft sensor, replaced it, did the usual maintenance on the car and my husband's car is back on the road again! This car has had at least nine lives maybe more, and Basney is too good at fixing it! All in all, another great experience at Basney! Their service department is the best! I just wish at some point they would refer us to the sales department! More
by Scully
Employees Worked With
Greg Perez, Joe Norton
September 28, 2016
The Best! I have been a lifelong customer of the Basney group. They stand behind everything they sell. The most impressive thing about Basney is you are alway I have been a lifelong customer of the Basney group. They stand behind everything they sell. The most impressive thing about Basney is you are always dealing with the same people... Employees at Basney don't leave... More
by Lar650LI
Employees Worked With
Dean..
September 16, 2016
Best service ever! Always excellent to work with. Scheduling is super easy, they are quick to provide a loaner vehicle, and over the top helpful when loading & unloading Always excellent to work with. Scheduling is super easy, they are quick to provide a loaner vehicle, and over the top helpful when loading & unloading my car. My husband and I have decided we would continue to buy our vehicles from them just because of the exceptional experience we've had. More
by Natster777
Employees Worked With
Kevin/Patrick
