Basney BMW - Service Center

Friendly service, parts and sales staff! Whether I come in with my new or older BMW I've always had experienced great service with a smile. Also, parts personnel always go above and beyond to Whether I come in with my new or older BMW I've always had experienced great service with a smile. Also, parts personnel always go above and beyond to find the correct item. Furthermore, my cars were always repaired and serviced as requested on time. More

Very Friendly!! Great experience and very friendly and courteous. Explained things very well. Greg showed the potential problem areas and when we should look at them Great experience and very friendly and courteous. Explained things very well. Greg showed the potential problem areas and when we should look at them in the future More

complimentary 1,000 - 3,000 mile check up One of the reasons I bought a BMW was that I wanted to receive better service from a dealership. The complimentary 1,000 - 3,000 mile check up was One of the reasons I bought a BMW was that I wanted to receive better service from a dealership. The complimentary 1,000 - 3,000 mile check up was a great indication that I made the right choice. More

BMW Service Gregg, a BMW service consultant, is wonderful to work with; he is timely with feedback; throughly explains the nature of the problem, and is respectfu Gregg, a BMW service consultant, is wonderful to work with; he is timely with feedback; throughly explains the nature of the problem, and is respectful of both the client's time and financial resources. He is extremely trustworthy! More

Good job Greg took very good care of my wife's car. Let us know what was going on what was covered and what wasn't and the costs involved. First class all the Greg took very good care of my wife's car. Let us know what was going on what was covered and what wasn't and the costs involved. First class all the way More

Our initial trip to Basney BMW was most enjoyable. Greg Prez and Mike Waterbury were both friendly, cordial, and helpful. The Series 3 2012 loaner permitted us to shop in town while the car was serviced. Prez and Mike Waterbury were both friendly, cordial, and helpful. The Series 3 2012 loaner permitted us to shop in town while the car was serviced. Explanations of parts/labor and cost estimates of the service needed and time required were very fair. Our car was cleaned up and ready when promised, even with completion of a recent recall. The 2010 Series 3 is our first Beemer and we love it. We are most appreciative for their professional approach with "no pressure". Thanks for your service. You will see more of us in the future. More

I gave this rating because of the repeated times Basney BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left th BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left the parking lot. I have bought two cars from them, and still I am given no respect in customer service. I just asked to see my car in the BMW garage and the secretary threatened to call security. I was shocked to see such unfriendliness. The pricing is average, but get your car repaired at another dealership because you will spend aa fortune just trying to keep your car up and running here. More

Decent, but not the best. When I complain of noises, it was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other s was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other service work seemed to be completed in a rushed manner. Typically when I needed work done that could be accomplished in one visit, it took three. One to diagnose the problem, another to install the parts (their part stock is low), and a third to re-install the parts due to sloppy installation. On top of that, the prices are high. I have since moved to a Southern state with better service and prices. More