Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Basil Toyota

Overview Reviews (516) Inventory (263)

Basil Toyota

Name: Basil Toyota
Address: 6179 Transit Road, Lockport, NY, 14094, US
Telephone: (716) 625-8444
Rating: 4.2

4.2

516 Reviews

6179 Transit Road, Lockport, New York 14094

Directions Directions

Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

Contact Dealership

Basil Toyota

Lockport, NY

Overview

Reviews

Vehicles

4.2

516 Reviews

Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

Directions

4.2

516 Reviews

Write a review

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Overview Reviews (516) Inventory (263)

Contact Basil Toyota

Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

Call (716) 625-8444

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

recommend dealer price sales person truck time negotiate new vehicle trade in

By Type

Showing 516 reviews

July 06, 2022

SERVICE VISIT

Polite,prompt, friendly, clean. Complimentary water. Like to sit outside. I brought my other car here and trust the service department Complimentary water. Like to sit outside. I brought my other car here and trust the service department More

by lou

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jess Basil, Cassie Soucia, Jen Wisniewski

Report | Print

July 06, 2022

SERVICE VISIT

Greatfstefficentfastcleanpoliteinformative,on schedule,quick,good feedback,was comfortable liked the setup good job good facility access schedule,quick,good feedback,was comfortable liked the setup good job good facility access More

by John:jack

Recommend Dealer

Yes

Employees Worked With

Service

Report | Print

June 30, 2022

SALES VISIT - USED

Great condition 2015 Rav4 versus other Used RAV4’s seen at competing WNY dealers. Ready to go when seen with prompt smooth delivery. A happy purchase with fastest paperwork process of any other dealerships at competing WNY dealers. Ready to go when seen with prompt smooth delivery. A happy purchase with fastest paperwork process of any other dealerships in area(have gotten 3 other vehicles in last year: 2 from competitors and one from another Basil location ) All this plus great trade allowance makes me agree: Basil Basil Just Great Deals! Will trade happily in here next time around and recommend in a heartbeat! I will send referrals here versus the big dealer group because I know the short ride to Lockport was worth it! More

by kenloriH

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mick Colucci and Blake Lang, Jess Basil, Cassie Soucia, Jen Wisniewski

Report | Print

Jul 05, 2022 -

Basil Toyota responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 30, 2022

SERVICE VISIT

I have always had a pleasant experience at Basil, from purchasing to servicing everyone is pleasant and accommodating. Excellent service!!! purchasing to servicing everyone is pleasant and accommodating. Excellent service!!! More

by Kare128

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

All in the service dept…5 star, Cassie Soucia, Jen Wisniewski

Report | Print

June 24, 2022

SALES VISIT - NEW

I pleasant experience overall! Cole was very nice and helpful . Financial person also nice and friendly!! Cole was very nice and helpful . Financial person also nice and friendly!! More

by Alida

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jess Basil, Jen Wisniewski

Report | Print

Jul 05, 2022 -

Basil Toyota responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 20, 2022

SERVICE VISIT

Customer service focused each visit. Everyone is attentive, friendly and accommodating. Reasonable wait time for service. Everyone is attentive, friendly and accommodating. Reasonable wait time for service. More

by Gizmo2347

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Didn’t catch name

Report | Print

Jul 05, 2022 -

Basil Toyota responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

June 12, 2022

SERVICE VISIT

Just had my Tacoma serviced at this dealership. It was done to my satisfaction and in a timely manner. The service people are always helpful and friendly. It was done to my satisfaction and in a timely manner. The service people are always helpful and friendly. More

by Joe

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Service Employees

Report | Print

Jul 05, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

June 08, 2022

SERVICE VISIT

They always take good care of me and offer a loaner if the work will take a couple hours or more. the work will take a couple hours or more. More

by Lucille

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jen Wisniewski

Report | Print

Jul 05, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

June 01, 2022

SERVICE VISIT

Service was fine. Walked show room with many custom cars. No sales staff acknowledged my presence. Oh well! Walked show room with many custom cars. No sales staff acknowledged my presence. Oh well! More

by Prokitka

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Service writer.

Report | Print

Jun 03, 2022 -

Basil Toyota responded

It's never exciting to hear about Basil underwhelming our guests, but we appreciate any and all feedback we can get.

May 27, 2022

SALES VISIT - NEW

Excellent sales department as well as the service department. Highly recommend them as a dealership. department. Highly recommend them as a dealership. More

by Plowman

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jess Basil, Cassie Soucia, Jen Wisniewski

Report | Print

Jun 03, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Basil Toyota

Showing 516 reviews

Map and Directions to Basil Toyota