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Basil Toyota

Lockport, NY

4.3
520 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

July 16, 2022

They are quick and very kind. And they work with you. Best dealership and I rate them 5 stars. On a scale from 1 to 10 I say 10 out of 10 More

by Irma1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 16, 2022

Fantastic service, great people and fast and easy appointments. Thanks for the always wonderful service. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 12, 2022

Took my 2020 Toyota Corrola in because 2x's it wouldn't start. Charged me $80.00 for a diagnostic, 5hats OK. Then they found NOTHING wrong, and charged me an extra $70.00 for a software update!! Calling a More

by Joe D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jen Wisniewski
July 08, 2022

Jim was professional, nice and accommodating! Happy with the customer service as well as the repairs on my car. More

by Deb K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
July 06, 2022

Polite,prompt, friendly, clean. Complimentary water. Like to sit outside. I brought my other car here and trust the service department More

by lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 06, 2022

Greatfstefficentfastcleanpoliteinformative,on schedule,quick,good feedback,was comfortable liked the setup good job good facility access More

by John:jack
Recommend Dealer
Yes
Employees Worked With
Service
June 30, 2022

I have always had a pleasant experience at Basil, from purchasing to servicing everyone is pleasant and accommodating. Excellent service!!! More

by Kare128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All in the service dept…5 star, Cassie Soucia, Jen Wisniewski
June 30, 2022

Great condition 2015 Rav4 versus other Used RAV4’s seen at competing WNY dealers. Ready to go when seen with prompt smooth delivery. A happy purchase with fastest paperwork process of any other dealerships More

by kenloriH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Colucci and Blake Lang, Jess Basil, Cassie Soucia, Jen Wisniewski
Jul 05, 2022 -

Basil Toyota responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 24, 2022

I pleasant experience overall! Cole was very nice and helpful . Financial person also nice and friendly!! More

by Alida
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Jen Wisniewski
Jul 05, 2022 -

Basil Toyota responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 20, 2022

Customer service focused each visit. Everyone is attentive, friendly and accommodating. Reasonable wait time for service. More

by Gizmo2347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t catch name
Jul 05, 2022 -

Basil Toyota responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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