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Basil Toyota

Lockport, NY

4.2
516 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 516 reviews

August 27, 2022

Professional staff that does a good job communicating any issues that may come up during service. Waiting lounge is comfortable with many amenities. More

by Y B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Vetter
August 24, 2022

Im so thankful for the service team @ Basil Toyota. Always pleasant timely upfront about any thing I question or need to address. They are top notch! More

by mdainslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service.
August 13, 2022

Dealerships service department is top notch. ...always attentive & direct. I recommend Basil Toyota to my friends & family! More

by CTRIPPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
August 03, 2022

Complete a total professionalism, the whole experience was wonderful, I will be recommending basil to all my friends More

by TMD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Palumbo ,
August 02, 2022

It was nice talking to one woman at the service center, she was friendly ,understanding, helpful, definitely would recommend her. More

by caresse chmiel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Regan
July 20, 2022

Matt Vetter and Mike Basil are the most knowledgeable and honest individuals in the business. More

by Betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Vetter and Mike Basil
July 16, 2022

They are quick and very kind. And they work with you. Best dealership and I rate them 5 stars. On a scale from 1 to 10 I say 10 out of 10 More

by Irma1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 16, 2022

Fantastic service, great people and fast and easy appointments. Thanks for the always wonderful service. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 12, 2022

Took my 2020 Toyota Corrola in because 2x's it wouldn't start. Charged me $80.00 for a diagnostic, 5hats OK. Then they found NOTHING wrong, and charged me an extra $70.00 for a software update!! Calling a More

by Joe D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jen Wisniewski
July 08, 2022

Jim was professional, nice and accommodating! Happy with the customer service as well as the repairs on my car. More

by Deb K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
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