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Basil Toyota
Lockport, NY
516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 516 reviews
September 27, 2022
Took my Toyota truck for service Jamie took care of me great customer service I was in and out with In 40 minutes as always Basil Toyota is one of the best dealerships great service great customer care great customer service I was in and out with In 40 minutes as always Basil Toyota is one of the best dealerships great service great customer care More
by Ralf
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
September 21, 2022
Very accommodating, courteous, good and timely Service adviser was courteous and knowledgeable. This service was completed in time adviser was courteous and knowledgeable. This service was completed in time More
by Suresh
Employees Worked With
Service advisor ( name not able to recollect)
September 17, 2022
Friendly dealership, sales people go out of their way to help you. Transactions were kept simple and fast. Would probably purchase again from this dealership. help you. Transactions were kept simple and fast. Would probably purchase again from this dealership. More
by Lori
Employees Worked With
Mike Otwell, Patrick
September 13, 2022
The dealership are very reliable nice and clean polite and also they ask if you need any service anything good with the car so they professional and I like to be there customer. and also they ask if you need any service anything good with the car so they professional and I like to be there customer. More
by abbottpark
Employees Worked With
Cassie Soucia, Jen Wisniewski
September 06, 2022
Last week I got a Toyota Corolla from them. I went in for a LEASE, but they put the car in as a BANK LOAN without my permission. They switched the paperwork for LOAN paperwork while continuing I went in for a LEASE, but they put the car in as a BANK LOAN without my permission. They switched the paperwork for LOAN paperwork while continuing to discuss and negotiate LEASE terms verbally to distract me. This is unethical and ILLEGAL. I will be consulting with my lawyer. DO NOT DO BUSINESS WITH THIS SCAM CAR DEALER. More
by johnnymacabre0
Employees Worked With
Manager Mick was directly involved with this instance of fraud. , Jess Basil, Jen Wisniewski
September 01, 2022
Fast, friendly, courteous and completely professional. Had my 10 thousand miles "cost included" service on my 21 Tundra 4x4 pick up. My particular service advisor was nothing short of excellent. I am new Had my 10 thousand miles "cost included" service on my 21 Tundra 4x4 pick up. My particular service advisor was nothing short of excellent. I am new to Toyota, but I love the truck, and if and when it comes time to trade in / up, I will absolutely be going to Basil Toyota. More
by wjk7405
Employees Worked With
James, Mcquade
August 29, 2022
I have been a customer of this dealership for 2 years and have no complaints. The service department has been great with minor repairs and other routine service have no complaints. The service department has been great with minor repairs and other routine service More
by Grandma5
Employees Worked With
Matt
