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Basil Toyota

Lockport, NY

Overview
Reviews
Vehicles
4.3
520 Reviews
Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

January 05, 2023

Made an appointment and was taken on time. Waited for the car and it was returned promptly. More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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Jan 24, 2023 -

Basil Toyota responded

Thank you for your review!

December 19, 2022

Excellent dealership. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. More

by rayforje
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia, Jen Wisniewski
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December 04, 2022

Overcharge compared to any other Toyota dealer in the area. Bad customer service. Don’t honor extended warranty. More

by Ramer14226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim and his coworker
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September 27, 2022

Jamie, Matt service and Patrick from finance are great people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder fo More

by Mum & Pops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, Matt and Patrick
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Nov 02, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

September 27, 2022

Took my Toyota truck for service Jamie took care of me great customer service I was in and out with In 40 minutes as always Basil Toyota is one of the best dealerships great service great customer care More

by Ralf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
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Nov 02, 2022 -

Basil Toyota responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 23, 2022

Attentive Service Managers and a super friendly shuttle driver. No surprises as the Managers discuss service options More

by Tanddsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Assistant Service Managers
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Sep 26, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.

September 21, 2022

Very accommodating, courteous, good and timely Service adviser was courteous and knowledgeable. This service was completed in time More

by Suresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor ( name not able to recollect)
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September 17, 2022

Friendly dealership, sales people go out of their way to help you. Transactions were kept simple and fast. Would probably purchase again from this dealership. More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Otwell, Patrick
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September 14, 2022

No issues these folks are great and I look forward to working with them in the future More

by ralsace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick and Blake
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September 13, 2022

The dealership are very reliable nice and clean polite and also they ask if you need any service anything good with the car so they professional and I like to be there customer. More

by abbottpark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia, Jen Wisniewski
Report | Print
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