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Basil Toyota

Overview Reviews (520) Inventory (222)

Basil Toyota

Name: Basil Toyota
Address: 6179 Transit Road, Lockport, NY, 14094, US
Telephone: (716) 625-8444
Rating: 4.3

4.3

520 Reviews

6179 Transit Road, Lockport, New York 14094

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Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

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Basil Toyota

Lockport, NY

Overview

Reviews

Vehicles

4.3

520 Reviews

Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

Directions

4.3

520 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Finance Experience

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Overview Reviews (520) Inventory (222)

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Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

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Showing 520 reviews

April 29, 2023

SALES VISIT - USED

Just Great Deals! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze! More

by Mab19691

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Josh Frasier

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May 01, 2023 -

Basil Toyota responded

Thank you so much for your kind comments and praise of our staff! We appreciate you and look forward to being of service to you again in the future.

March 16, 2023

SALES VISIT - NEW

Honest and upfront about everything. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly. More

by DGunn

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Tyler Supples - Salesperson and Patrick - Finance

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Mar 17, 2023 -

Basil Toyota responded

Thank you for taking the time to leave us such a positive review!

March 15, 2023

SERVICE VISIT

Very kind and friendly helpful love going there this is the only place I like going there are always willing to help the only place I like going there are always willing to help More

by Rose54552007

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jess Basil, Cassie Soucia, Jen Wisniewski

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Mar 15, 2023 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

March 15, 2023

SALES VISIT - NEW

Very pleased with the sales person as well as the service department. Will purchase again from them. department. Will purchase again from them. More

by jbonito1980

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Jen Wisniewski

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Mar 17, 2023 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

February 14, 2023

SALES VISIT - NEW

This experience started off well but in closing the sale our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realiz our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realizing they actually had, days later, when we don’t live close by. This is beyond ridiculous. More

by NoThankYou08

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Ken

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February 14, 2023

SALES VISIT - USED

The sales staff at Basil went above and beyond for our particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I ca particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I can’t say enough about the courtesy and professionalism of sales manager Mick in helping us out in a tough situation. The car pickup went like clockwork - thanks Nate. Highly recommend! More

by Marieturner631

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Mick Sales Mgr, Nate Banaszek

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Feb 16, 2023 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

February 13, 2023

SALES VISIT - NEW

Very knowledgeable, attentive and courteous. I purchased my car there, and have been very satisfied. I purchased my car there, and have been very satisfied. More

by Rev31665

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

I really don't remember the names, but one in the warranty department helped me tremendously

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Feb 13, 2023 -

Basil Toyota responded

Thank you for your review! We strive for 100% satisfaction, and we are honored to have earned your business.

February 03, 2023

SALES VISIT - NEW

Mechanic removed oil filler cap and did not reinstall. Horrible experience,will never patronize again Horrible experience,will never patronize again More

by csaunders9436

Sales Price Transparency

Recommend Dealer

Employees Worked With

Jess Basil, Cassie Soucia, Jen Wisniewski

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Feb 06, 2023 -

Basil Toyota responded

We're never excited to hear about a valued customer's negative experience, but we appreciate your feedback and honesty. We are informing our management team of this, please reach out to basilcares@basiltoyota.com with your contact information and any other concerns we can address directly.

January 29, 2023

SERVICE VISIT

Respectful to the needs of customers. .service on point to all my needs.. clean not bothersome allowed my space.. .service on point to all my needs.. clean not bothersome allowed my space.. More

by Knightsx5

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ken Note sold me the car last yr recalled my name and we touch base for a few minutes , Jess Basil, Cassie Soucia, Jen Wisniewski

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Jan 30, 2023 -

Basil Toyota responded

Thank you for review, we appreciate you and your business!

January 16, 2023

SERVICE VISIT

Jamie the person who took care of us was very pleasant and explained everything to us. and explained everything to us. More

by twarrior1996

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jamie

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Jan 24, 2023 -

Basil Toyota responded

Thank you for you review!

Basil Toyota

Showing 520 reviews

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