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Basil Toyota

Overview Reviews (516) Inventory (263)

Basil Toyota

Name: Basil Toyota
Address: 6179 Transit Road, Lockport, NY, 14094, US
Telephone: (716) 625-8444
Rating: 4.2

4.2

516 Reviews

6179 Transit Road, Lockport, New York 14094

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Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

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Basil Toyota

Lockport, NY

Overview

Reviews

Vehicles

4.2

516 Reviews

Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

Directions

4.2

516 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Finance Experience

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Overview Reviews (516) Inventory (263)

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Sales: (716) 625-8444

Service: (716) 625-8444

Parts: (716) 625-8444

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Showing 516 reviews

February 14, 2023

SALES VISIT - NEW

This experience started off well but in closing the sale our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realiz our representative made significant errors (saying they forgot to charge us a down payment and therefore we could not pay at the time) to then realizing they actually had, days later, when we don’t live close by. This is beyond ridiculous. More

by NoThankYou08

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Ken

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February 14, 2023

SALES VISIT - USED

The sales staff at Basil went above and beyond for our particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I ca particular issue - trading in a car that had broken down in Buffalo and buying gently used RAV - all done long distance as we live in Rochester. I can’t say enough about the courtesy and professionalism of sales manager Mick in helping us out in a tough situation. The car pickup went like clockwork - thanks Nate. Highly recommend! More

by Marieturner631

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Mick Sales Mgr, Nate Banaszek

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Feb 16, 2023 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

February 13, 2023

SALES VISIT - NEW

Very knowledgeable, attentive and courteous. I purchased my car there, and have been very satisfied. I purchased my car there, and have been very satisfied. More

by Rev31665

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

I really don't remember the names, but one in the warranty department helped me tremendously

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Feb 13, 2023 -

Basil Toyota responded

Thank you for your review! We strive for 100% satisfaction, and we are honored to have earned your business.

February 03, 2023

SALES VISIT - NEW

Mechanic removed oil filler cap and did not reinstall. Horrible experience,will never patronize again Horrible experience,will never patronize again More

by csaunders9436

Sales Price Transparency

Recommend Dealer

Employees Worked With

Jess Basil, Cassie Soucia, Jen Wisniewski

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Feb 06, 2023 -

Basil Toyota responded

We're never excited to hear about a valued customer's negative experience, but we appreciate your feedback and honesty. We are informing our management team of this, please reach out to basilcares@basiltoyota.com with your contact information and any other concerns we can address directly.

January 29, 2023

SERVICE VISIT

Respectful to the needs of customers. .service on point to all my needs.. clean not bothersome allowed my space.. .service on point to all my needs.. clean not bothersome allowed my space.. More

by Knightsx5

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ken Note sold me the car last yr recalled my name and we touch base for a few minutes , Jess Basil, Cassie Soucia, Jen Wisniewski

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Jan 30, 2023 -

Basil Toyota responded

Thank you for review, we appreciate you and your business!

January 16, 2023

SERVICE VISIT

Jamie the person who took care of us was very pleasant and explained everything to us. and explained everything to us. More

by twarrior1996

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jamie

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Jan 24, 2023 -

Basil Toyota responded

Thank you for you review!

January 05, 2023

SERVICE VISIT

Made an appointment and was taken on time. Waited for the car and it was returned promptly. Waited for the car and it was returned promptly. More

by Lou

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jess Basil

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Jan 24, 2023 -

Basil Toyota responded

Thank you for your review!

December 19, 2022

SALES VISIT - USED

Excellent dealership. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. Very helpful. The best deal in the US. I hope that I can buy from your dealership next time. More

by rayforje

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Cassie Soucia, Jen Wisniewski

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December 04, 2022

SALES VISIT - NEW

Overcharge compared to any other Toyota dealer in the area. Bad customer service. Don’t honor extended warranty. area. Bad customer service. Don’t honor extended warranty. More

by Ramer14226

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Jim and his coworker

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September 27, 2022

SERVICE VISIT

Jamie, Matt service and Patrick from finance are great people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder fo people who work as a team focused on customers and helping them understand warranty issues and coverage. Jamie took care of us and set up reminder for our free oil change for purchase of our rav 4. She fit us in to their busy schedule and had our car taken care of quickly with good care and information for us. Thanks all. More

by Mum & Pops

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jamie, Matt and Patrick

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Nov 02, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

Basil Toyota

Showing 516 reviews

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