Basil Toyota

I have never been treated so well at a car dealership. I first contacted Basil by e-mail and was very impressed with the dicount offered to me. I then took a ride to the dealer and was introduced to the e-m first contacted Basil by e-mail and was very impressed with the dicount offered to me. I then took a ride to the dealer and was introduced to the e-mail agent and then to a very agreeable and polite salesman who was eager to please. As we spoke I was offered a terrific deal that another dealer told me was too cheap and could not be done. The people at Basils gave me a more than a pleasing deal and welcomed me into their family which is just how I felt all through this process. They found me the exact vehicle I wanted and had it for me in record time.I then had an extra accessory added to it and it was done quickly,very reasonably and with a very high quality of workmanship. My whole family drives Toyota's and as far a I am concerned we will never change dealerships from Basils. Mike Basil who owns the dealership also told me to contact him if I have any problems at all and he is very accessible to the customers. This was truely avery pleasurable experience that I won't soon forget and I have already sent a co-worker to see them and he bought a vehicle from Basil that night. More

I cannot underscore enough the importance of staying away from this dealership. They sold me a piece of S^%t car, which they ended up buying back (still leaving me out of taxes and tag fees for my trouble) t from this dealership. They sold me a piece of S^%t car, which they ended up buying back (still leaving me out of taxes and tag fees for my trouble) they failed to disclose some major issues with the vehicle...MY CHECK ENGINE LIGHT WENT ON THE DAY AFTER I TOOK THE CAR HOME AND STAYED ON! From top to bottom, Basil Toyota has been very unpleasant to deal with. More

The worst ever If you do not want to read the briefing The worst ever If you do not want to read the briefing of my story my honest advice for you is: DO NOT STEP YOUR FOOT IN THAT PLACE BECAUSE YOU WIL The worst ever If you do not want to read the briefing of my story my honest advice for you is: DO NOT STEP YOUR FOOT IN THAT PLACE BECAUSE YOU WILL REGRET IT. I bought a camery 2005 LE and paid $500 to get it Toyota certified plus $1500 for extra coverage the car has 45,000 miles. I found an issue with the car alignment so took it to the dealer (Basil Toyota 6179 S Transit Rd Lockport, NY 14094) while it was in bumper to bumper warranty AND THEY DID NOT DO ANYTHING. Now I have lots of problem with my $17,500 paid cash car. (changing the wheels from my own pocket is ONE of them). More

Car was not ready for delivery (missing spare key, spare fob, owner's manual). Not all paperwork provided. Took over an hour to be received even with appointment because salesman bumped another client ahea fob, owner's manual). Not all paperwork provided. Took over an hour to be received even with appointment because salesman bumped another client ahead in line. Car had summer tires in mid-winter and they didn't give a warning (quite a surprise when car lost control). I am all in favor of capitalism and a dealership trying to make the best deal possible, but I discourage anyone from buying from a dealership that places profit ahead of your safety. "Buyer beware" takes on a whole new meaning when dealing with Basil: Beware - your safety means nothing. I paid extra to have the car certified which means nothing since I will have little opportunity to drive the car before 3 month warranty expires. More