Basil Toyota

I purchased a used car from salesman Rich Vickey who was excellent. One of the best sales people that I have ever dealt with. Price, again excellent. However, do NOT get scammed like I did by purchasing a " excellent. One of the best sales people that I have ever dealt with. Price, again excellent. However, do NOT get scammed like I did by purchasing a "bumper to bumper" extended warranty from one of their slick lying up-sellers. I went in because I discovered one of my door panels had cracked under the material. I was told it will not be covered because "it is known in the industry that bumper to bumper doesn’t mean bumper to bumper”. I knew things like brakes, belts and wearing parts were not covered but I had a defect from the factory. Not being "in the industry", I guess I should have known that "bumper to bumper" doesn't mean "bumper to bumper". They mislead their customers to make a fast buck selling these extended warranties knowing that there is no fighting them. The jerk that sold me the warranty made a nice commission by assuring me (and I quote) "that “bumper to bumper means everything but wearing parts”. I got screwed out of $1,200.00. BEWARE OF THE UP-SELL ! ! DO NOT GET TAKEN LIKE I DID. More

Initially went to another Toyota dealership that denied the existence of a mftr. rebate or incentive. George from Basil told me it did exist and I confirmed it on another website. George gave me the rebate the existence of a mftr. rebate or incentive. George from Basil told me it did exist and I confirmed it on another website. George gave me the rebate, a significantly lower price and a better trade in allowance than the earlier dealership I had dealt with. I bought the new car from Basil one day later, based on the honesty more than anything else, the overall value and the fact that almost all negotiating was done over the phone rather than through an in-person haggling session. George was able to commit to a great price over the phone (as was I), rather than "having to talk with my manager first". I never saw George until I went there with a check for the agreed-upon amount. very positive and easy experience. More

I searched the internet for lease deals for my daughter. Found Basil Toyota with the best price, but the other dealers i called said i would never get that price for the Toyota Corolla. George guaranteed t Found Basil Toyota with the best price, but the other dealers i called said i would never get that price for the Toyota Corolla. George guaranteed the price over the phone and started the paperwork. We drove there on a saturday and there were NO hidden surprises, car was there ready to go, and paperwork was signed. I wish all my vehicle purchases were this smooth. Got a call from the other Toyota dealer later that week offering me the same deal.....nice try... Thanks George and Bob More

We had a great experience with George and Chris at Basil Toyota. I wanted a best price, non haggling process and George delivered that through email which was very convenient for me. I had contacted sever Toyota. I wanted a best price, non haggling process and George delivered that through email which was very convenient for me. I had contacted several dealers asking for the same information and they all wanted me to come in first even though I knew the exact car I wanted. Hassle free experience. Would definetly buy from them again. More

we purchased our camry online after visiting a few other dealers. george,chris j.and chris were extremely courteous and helpful. their price beat all the other dealers. from the time we arrived at the deale dealers. george,chris j.and chris were extremely courteous and helpful. their price beat all the other dealers. from the time we arrived at the dealership till the time we left we were treated with the utmost respect and courtesy. we will recommend basil toyota to anyone looking for an automobile. More

Found the certified used vehicle from Toyota USA website. Talked to sales person (George Wallrich) regarding certification, price etc along with informing him that I will be registering the car in Canada. Talked to sales person (George Wallrich) regarding certification, price etc along with informing him that I will be registering the car in Canada. Rented a car from Toronto to Lockport to buy the used car and travelled with kids and family to dealer. When deal was in progress, they told me that there was some misunderstanding regarding the certification. Actually certification will not be available in Canada (Surprise!!) They should have told me that in first place itself when I informed that I live in Canada and will register the car in Canada. Since I put effort, time and money to go to Lockport and buy the car, I decided to go ahead with deal. After returning back to Canada, I learned from Toyota USA that the cerification is valid in Canada. Called the dealer (George Wallrich) and provide all the information. He told that he will call me back to me with the answer. No calls for 1-2 days. Again called him to find out that the matter is being looked by Tim. Next day when called and talked to Tim, he said he will look into it (certification) and get back. Same day got a call from GM (Shannen Wilsman) that they don't want to sell the car!!!! I am not sure whether car was actually certified. More

I researched buying a new 2010 Corolla S through four dealers in the Buffalo area. West Hurr, Basil, Northtown, and Fuccillo. Northtown and Fuccillo were uncompetitive as far as pricing. At Fuccillo, dealers in the Buffalo area. West Hurr, Basil, Northtown, and Fuccillo. Northtown and Fuccillo were uncompetitive as far as pricing. At Fuccillo, they really are a bunch of incompetent individuals that have a tendency (it must come from training as twice over the years I've been told the same thing) to tell customers, "If you found it cheaper somewhere else, go buy it there." Such a stupid tactic because the outcome is very simple: I will, and I have! That's all. No skin off my back. West Hurr had superior customer service, manager was very professional and not pushy, offered free gas card to look at car at their dealership, but ultimately could not beat Basil's price. Basil had very good customer service, had the best price, and added free oil change as price was already highly competitive. I essentially bought the car online. Slight wait times as far as sitting down with the financing manager and they tried to push the extended warranties on us (never buy those-really.) The dealership seemed to have been overstaffed as far as sales people go, but understaffed when it came to financing specialists and office staff. The same one person that answered the phone was the cashier, etc. Between counting money, answering phones, putting people on hold, paging people, printing receipts, she seemed to have too much going on in order to focus on any one particular task at hand. If I was to buy another Toyota, I'd only consider West Hurr and Basil. More

I went in and bought a Yaris. Everyone was so friendly and helpful. I was dreading buying a car because I cannot stand "car sales men" but they were wonderful, and I didn't feel overwhemled or preasured, and helpful. I was dreading buying a car because I cannot stand "car sales men" but they were wonderful, and I didn't feel overwhemled or preasured, which is what I was afraid of. I am sending 2 of my cousin's in to buy their cars! More

SHORT STORY: 2 Ladies - 2 leases - 10 days - BOTH, MORE THAN HAPPY... LONGER STORY: I've negotiated Mom's leases the last 7 times - my Sister's the last 2 times...They both came from GM cars they loved THAN HAPPY... LONGER STORY: I've negotiated Mom's leases the last 7 times - my Sister's the last 2 times...They both came from GM cars they loved ( LaCrosse XCL - G6GT) but 1 was overpriced and the other discontinued...I had to find them both cars that they liked... I sent them "shopping" 1 day to see 9 different cars to look at and drive...They both came back saying they liked the Camry and to see if a deal could be made... I called the 5 local dealers with the same details on each car ( no add -ons) for them to quote price...I only spoke to SALES MGRS...4 were quick to quote (1 highly rated - 7 calls no response) but it came down to PRICE & TRUST...GEORGE WALLRICH at BASIL was my last call for a quote...I'm glad I did...2 dealers came in at the same price... The Ladies choose to go to Basil because they were treated like family... This was the first time I didn't go to the dealer to finalize the leases,but stood by the phone "waiting for the other shoe to drop"... The shoe didn't drop... I rarely recommend businesses to friends, but I wouldn't hesitate to have anyone at least give Basil a call... More

Sales Manager was professional, courteous and efficient. He was able to find the specific automobile that we wanted at a fair price. We would definitely return to this dealership for our next automobile. W He was able to find the specific automobile that we wanted at a fair price. We would definitely return to this dealership for our next automobile. We have had our other automobile serviced there and they did what they said they would do in the time frame that they said they would do it in. More