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Basil Toyota

Lockport, NY

4.2
516 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 516 reviews

July 05, 2023

Lack basic courtesy. Never care to even look into your eyes while speaking. We feel unwelcome n uncomfortable dealing with the front desk - Service. More

by ramras
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
June 25, 2023

Excellent service. Work being done was well explained and done in a short amount of time. More

by Tracy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Vetter
Jun 26, 2023 -

Basil Toyota responded

Thank you so much Tracy for your 5-star review of our team! We appreciate you and your support!

June 17, 2023

Basil Toyota are truly scammers! They advertise low price in many different web sites, then bait and switch when you contact a salesperson where price is elevated above MSRP even! More

by heavyweightufc
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
From internet up to Management department
Jun 19, 2023 -

Basil Toyota responded

It's never good to hear that we've disappointed our customers, we take these concerns very seriously and will be escalating them to our management team. Please send your contact information to basilcares@basiltoyota.com so that our manager can reach out to you.

May 23, 2023

The best dealer. Very easy to schedule a maintenance appointment. They finished the 10 k appointment in less than 30 minutes. They have ann amazing waiting area. More

by Sherif Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie - 5 stars , Jess Basil, Cassie Soucia, Jen Wisniewski
May 24, 2023 -

Basil Toyota responded

Thank you for your review of our team! We really do have a great waiting room, we're very happy to hear that you felt comfortable there too! We know that on beautiful days the last you want to do is spend the entire day in the dealership waiting on maintenance, our goal is to get back out on the road. It's great to hear that we were able to that for you!

May 24, 2023 -

Sherif Hanna responded

Thanks so much again for your help. I'll definitely recommend your services to my family and friends. Keep up the good work!

May 22, 2023

This is the 3rd vehicle I have purchased from Basil Toyota. There is a reason I continue to return there for my used car purchases. The teams there from sales to financing and service have ALWAYS treat More

by Mrclean
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Nole
May 23, 2023 -

Basil Toyota responded

Thank you so much for being a part of the Basil Family and for your review of our team! Ken honestly cares about his customers, and strives to make sure that they're comfortable in their new purchase! We are honored to have earned your business over the years and we look forward to seeing you in the future!

May 08, 2023

I am an old guy - probably my last car purchase - who wanted a used Camry Hybrid and Basil had one reportedly reasonably maintained with higher than average mileage and a lower price. I trust the Toyota More

by kakofani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Otwell, Frank Palumbo, Cassie Soucia
May 09, 2023 -

Basil Toyota responded

Thank you for your review and your feedback, we appreciate your honesty with us and will take this for future improvement! We're still very happy that you had an overall great experience and shared it with us. Please reach out and let us know if there's anything else we can do for you!

April 29, 2023

Just Great Deals! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze! More

by Mab19691
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Frasier
May 01, 2023 -

Basil Toyota responded

Thank you so much for your kind comments and praise of our staff! We appreciate you and look forward to being of service to you again in the future.

March 16, 2023

Honest and upfront about everything. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly. More

by DGunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Supples - Salesperson and Patrick - Finance
Mar 17, 2023 -

Basil Toyota responded

Thank you for taking the time to leave us such a positive review!

March 15, 2023

Very kind and friendly helpful love going there this is the only place I like going there are always willing to help More

by Rose54552007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Mar 15, 2023 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

March 15, 2023

Very pleased with the sales person as well as the service department. Will purchase again from them. More

by jbonito1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Mar 17, 2023 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

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