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Basil Toyota
Lockport, NY
518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 518 reviews
July 10, 2023
If I could get away with giving them, zero stars, I would. Saturday afternoon, I traded in a 2023 frontier pro-4X to this dealership, and while the deal looked ok in my eyes, they accommodated me, and would. Saturday afternoon, I traded in a 2023 frontier pro-4X to this dealership, and while the deal looked ok in my eyes, they accommodated me, and they switched over my almost brand new tires on to the 2023 used certified with 1000 miles Toyota 4 runner. 40th that I bought. Upon leaving the dealer at their closing time at 5 o’clock, I got out on the transit Road, and got the vehicle up to 40 miles an hour, and the steering wheel was shaking like crazy. I said well, they didn’t balance the tires, right, I’ll bring it back to them on Monday and I’m sure they’ll fix that. This is partially my fault, because when I originally test drove the vehicle, it had a lot of lot dirt and dust on it from rain storms, etc., so I looked at it briefly, and I said well I don’t see any major issues with the paint, so I should be OK. Being this was an all day deal, when they pulled the truck out, it was cloudy outside, and I just got in the vehicle and drove home. I noticed later on that evening as I was wiping off the hood that there were two swirly scratches, one on the driver side, one on the passenger side, and unfortunately, the one on the passenger side looks like it has a dent in it as well. I did not see these things before I drove this vehicle home. My route home is a country road that doesn’t go over or under anything, and these scratches look like they would be from a transportation company from chains hanging down. I’ve bought enough cars in the last three years to know what transporter damage looks like. So today I bring the vehicle there, talk to my salesman. His name is Cole, and to the sales manager they took care of the deal, his name is Ryan. They pulled my vehicle around back to balance the tires, I saw that they took it for a test drive, and they probably verified what I thought. And then I went in and I asked Cole and Ryan, what are they gonna do about the scratches. To which they both said to me, there’s nothing we can do, the scratches weren’t there when you bought the car. That sounds to me like it’s insinuating that I purposely put them there and I want them to fix it. if, I were the person that scratch the car do you honestly think I would bring it back to the dealer and say hey fix this xxxx up that I did? No I would just go pay somebody to fix it and that would be the end of it so now that’s what I’m going to do, even with the wheels that they xxxxed up I’m going to pay somebody to balance those wheels, I’m going to pay somebody to fix the hood I cannot, and I will not ever recommend this dealership, as a place to buy a car, or to have honest people. Which is really a shame because I bought my last Toyota, a long time ago from this dealership in 2005, and I couldn’t say enough good about the staff at worked there at that time. You see, I’m the kind of person that buys a lot of cars. And I have high expectations when I do buy a car. It is my fault that I did not thoroughly check over this vehicle, before taking delivery of it, or else had I seen the scratches I would’ve negotiated the price down farther or maybe not even bought it at all. But the steel to me now is sour, and this will also be going up on dealer reviews. I believe there’s also a link from a QR code that I can scan and put yet another review of this very very very in my eyes, poorly rated dealership. More
by kpera72
Employees Worked With
My salesman‘s name was Cole Murrell, sales managers name is Ryan. Didn’t get his last name. And I don’t care to at this point either.
July 08, 2023
highly recommend, very friendly, great service, wonderful staff, exceptional sales team, overall great experience doing business with them and will definitely looking forward to doing more business with them staff, exceptional sales team, overall great experience doing business with them and will definitely looking forward to doing more business with them in the future. More
by jessekellogg
Employees Worked With
Josh Frasier
July 05, 2023
Lack basic courtesy. Never care to even look into your eyes while speaking. We feel unwelcome n uncomfortable dealing with the front desk - Service. Never care to even look into your eyes while speaking. We feel unwelcome n uncomfortable dealing with the front desk - Service. More
by ramras
Employees Worked With
Xxx
June 17, 2023
Basil Toyota are truly scammers! They advertise low price in many different web sites, then bait and switch when you contact a salesperson where price is elevated above MSRP even! They advertise low price in many different web sites, then bait and switch when you contact a salesperson where price is elevated above MSRP even! Manager then extremely rude and condescending. Beware. More
by heavyweightufc
Employees Worked With
From internet up to Management department
May 23, 2023
The best dealer. Very easy to schedule a maintenance appointment. They finished the 10 k appointment in less than 30 minutes. They have ann amazing waiting area. Very easy to schedule a maintenance appointment. They finished the 10 k appointment in less than 30 minutes. They have ann amazing waiting area. More
by Sherif Hanna
Employees Worked With
Jamie - 5 stars , Jess Basil, Cassie Soucia, Jen Wisniewski
May 22, 2023
This is the 3rd vehicle I have purchased from Basil Toyota. There is a reason I continue to return there for my used car purchases. The teams there from sales to financing and service have ALWAYS treat Toyota. There is a reason I continue to return there for my used car purchases. The teams there from sales to financing and service have ALWAYS treated me right. This last purchase , Ken in sales went over and above to help me out. I needed a car after mine was totaled in an accident. Ken helped me find what I needed and had me on the road again quickly. He accomplished this without taking advantage of me in my time of need. I am extremely thankful for that. So if you want good honest deals,you found the right place at Basil Toyota. Thanks again team! More
by Mrclean
Employees Worked With
Ken Nole
May 08, 2023
I am an old guy - probably my last car purchase - who wanted a used Camry Hybrid and Basil had one reportedly reasonably maintained with higher than average mileage and a lower price. I trust the Toyota wanted a used Camry Hybrid and Basil had one reportedly reasonably maintained with higher than average mileage and a lower price. I trust the Toyota brand, if well maintained. The CarFax Report looked good with some missing routine maintenance contacts for the one owner. The dealer didn't offer any extra information even though this vehicle was sold by them and serviced there some. And the 120 point Used Toyota checklist skipped the BATTERY section (on a Hybrid!) Still, I chose this vehicle and tried to get a little "sweetener" with four extra rims, at cost. That request went nowhere and the listed price was the final price. So, not generous, but otherwise pretty straight up. I came by public transportation from out of town, on a Saturday, to pick up the car and Mr Frank Palumbo sent an employee to bring me the last 16 miles when the city busses were running infrequently. A mutually beneficial move! Would recommend this dealer to a sophisticated friend. More
by kakofani
Employees Worked With
Mike Otwell, Frank Palumbo, Cassie Soucia
April 29, 2023
Just Great Deals! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze! Is there moto and Yes I agree! Great experience with the purchase of my 2018 tundra! Josh made my buying experience a breeze! More
by Mab19691
Employees Worked With
Josh Frasier
March 16, 2023
Honest and upfront about everything. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly. Very helpful explaining things and getting answers. Employees greet you when you come in the door and are friendly. More
by DGunn
Employees Worked With
Tyler Supples - Salesperson and Patrick - Finance
