Basil Toyota

Great Service Experience My car was brought in at the appointed time . The servicing was timley. The experience was the best ever. Gave me plenty of time to head out for break My car was brought in at the appointed time . The servicing was timley. The experience was the best ever. Gave me plenty of time to head out for breakfast. More

Great service experience I have had my Prius C serviced, since I bought it, at Basil Toyota and have had nothing but a great experince. The waiting room has great furniture, I have had my Prius C serviced, since I bought it, at Basil Toyota and have had nothing but a great experince. The waiting room has great furniture, a large screen tv, and complimenary drinks. They even have a computer room with free wi-fi. The employees that are moving about performing their duties always nod and acknowledge my presence. They make you feel like they enjoy their work. Of course this room is next to the new car display, very smart on managements part, just in case you see one that you like. In my opinion, a first class dealership. More

very satisfied with the customer service experience at Basil I drive a 2006 Toyota Camry. I have had it serviced at Basil Toyota since I bought it there brand new. I completely trust the service guys to take goo I drive a 2006 Toyota Camry. I have had it serviced at Basil Toyota since I bought it there brand new. I completely trust the service guys to take good care of my car and good care of me. I've had very good luck with a car that is nearly 9 years old. I rely on Basil to let me know what needs to be serviced and when. I'm admittedly not a car person, so I trust them completely. I'm very satisfied with the customer service experience at Basil Toyota. More

Friendly Faces, Great Service, Clean Facility Basil Toyota has been a great dealership for me. In 2012, they went above and beyond to get me a great deal on financing so that I could get the vehic Basil Toyota has been a great dealership for me. In 2012, they went above and beyond to get me a great deal on financing so that I could get the vehicle that I needed within my budget. The service department continues to deliver with friendly, attentive staff that listen to my concerns. The building and property are clean and well lit, there is a changing table and a tot seat in the ladies room, and fresh fruit and beverages are available in the waiting room. They've even come out with coloring books and crayons when my daughter isn't content to sit and watch TV. I'll continue to come to Basil Toyota, and Basil VW is right next door! More

Great car buying and service experience I bought a Subaru Impreza from them in May 2014. I love my car and was able to negotiate a good price with no hassles. I returned a few months later I bought a Subaru Impreza from them in May 2014. I love my car and was able to negotiate a good price with no hassles. I returned a few months later for my first free complementary oil change and they were very quick and courteous. In addition to the oil change, they fixed a few little cosmetic things on my car without me asking. Fair prices on the cars and service along with courteous staff would keep me coming back. I now see why my family has been going back to the Basil family for years. Would recommend them to anyone. More

Great Customer Service I take my Highlander in for service every 5,000 miles and they are always courteous, friendly and timely. I recommend them to everyone I know. Don I take my Highlander in for service every 5,000 miles and they are always courteous, friendly and timely. I recommend them to everyone I know. Don Edman More

Easy & Fun Experience When it was time to replace my 1999 Corolla with 267,000 miles on it, I knew what I really wanted was another Toyota. I decided on a 2010 Corolla from When it was time to replace my 1999 Corolla with 267,000 miles on it, I knew what I really wanted was another Toyota. I decided on a 2010 Corolla from Basil in Lockport. Taylor & George made the buying experience so very simple. I went there on a Sunday & I was driving the car home the next night. While I did have a minor issue, as soon as Wally & Shannon were made aware of it, the issue was resolved. They are all very professional, and cared about whether I was happy or not. More

Better than most I had [ and still do ] an issue with the purchase of my Toyota Tacoma [ but LOVE the truck ! ] . But that aside,I find the service personal to be VE I had [ and still do ] an issue with the purchase of my Toyota Tacoma [ but LOVE the truck ! ] . But that aside,I find the service personal to be VERY good at their job,and as fast as they can get it done = they do. I do miss the car wash that 'was' offered prior to the new department that gets a fee for a wash etc. Long as the coffee is hot and the wait is small,I am happy. BUT just my personal taste ,I love STRONG coffee = and your's is not ! More

Not honoring warranty service I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I purchased a used 07 RAV4 on Aug 9 for my teenage daughter. I was told that each used car vehicle undergo a 160 point inspection. I even allowed the credit manager to talk me into purchasing an extended warranty for $1690.00, mainly because I don’t want my daughter to have vehicle problems in future while away in college. Well, two weeks in and the A/C belt started squealing. I took the vehicle in on a Monday after work and was told that they did not have a belt in stock and for me to come back on Saturday. I returned on Saturday and after an hour of diagnosing the noise. I was told that it might be the A/C pulley and that they needed to call it in to verify if it’s under warranty. I was not concerned at the time, thinking I just purchased the car and an extended warranty. It must be covered under the two options. The service staff even gave me a loaner for the weekend. I later learned on Monday that the problem was not covered under either warranty and was told mechanically there nothing wrong with the car and that it was safe to drive. The squeaking was getting louder. I then called customer relations and spoke to Amy, who was supportive and agreed with me that I should be happy with a newly purchased vehicle. She advised me that she would speak to both the sales and service manager and get back to me. After four hours with no phone call, I called back and spoke to a gentleman. I did not recall his name. He also was supportive and stated that he will get back with me on a resolution. He called back in ten minute and stated that he was told that there is nothing they can do, because the problem was not under warranty. He changed from customer advocate to loyal employee. I fully under his action, because Basil signs his paycheck. I took the car to my loyal auto repairs shop downtown and was told that the serpentine belt is going bad and had belt dressing on the surface. I had it changed and the squealing was reduced, but still persists. They suspect it might be the A/C pulley also, which I’ll get it repair next week. As a member of management, I understand that sometimes negative feedback don’t allows make it up to management. In any business customer loyal is paramount, not only for repeat relationship, but word of mouth referrals. Basil has failed me on their lack of customer service and not standing up to their products. I hope some member of management get to read this rebuke. I am not criticizing Toyota products. I own a Sequoia and a Camry and they are both great vehicles. I am also in the market for a Venza in the near future and you can bet I wouldn’t be visiting Basil Toyota in Lockport, NY. More

Efficient and knowledgeable staff Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 9 years or so. All three car Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 9 years or so. All three cars have been fine along with the service. There was a free dinner and training night for car buyers with each new car purchased. It was a pleasant experience and the information was useful. The food and the info has always been fine but this year's was the best. The free maintenance service (Toyota Care) is fantastic. It is easy to schedule an appointment and not a long wait for your car. There is always fresh fruit and beverages while you wait...nice touch! Extras like help with programming GPS or hooking up phones are done anytime with a smile. cm More