Basil Toyota

Great car buying and service experience I bought a Subaru Impreza from them in May 2014. I love my car and was able to negotiate a good price with no hassles. I returned a few months later I bought a Subaru Impreza from them in May 2014. I love my car and was able to negotiate a good price with no hassles. I returned a few months later for my first free complementary oil change and they were very quick and courteous. In addition to the oil change, they fixed a few little cosmetic things on my car without me asking. Fair prices on the cars and service along with courteous staff would keep me coming back. I now see why my family has been going back to the Basil family for years. Would recommend them to anyone. More

Great Customer Service I take my Highlander in for service every 5,000 miles and they are always courteous, friendly and timely. I recommend them to everyone I know. Don I take my Highlander in for service every 5,000 miles and they are always courteous, friendly and timely. I recommend them to everyone I know. Don Edman More

Easy & Fun Experience When it was time to replace my 1999 Corolla with 267,000 miles on it, I knew what I really wanted was another Toyota. I decided on a 2010 Corolla from When it was time to replace my 1999 Corolla with 267,000 miles on it, I knew what I really wanted was another Toyota. I decided on a 2010 Corolla from Basil in Lockport. Taylor & George made the buying experience so very simple. I went there on a Sunday & I was driving the car home the next night. While I did have a minor issue, as soon as Wally & Shannon were made aware of it, the issue was resolved. They are all very professional, and cared about whether I was happy or not. More

Better than most I had [ and still do ] an issue with the purchase of my Toyota Tacoma [ but LOVE the truck ! ] . But that aside,I find the service personal to be VE I had [ and still do ] an issue with the purchase of my Toyota Tacoma [ but LOVE the truck ! ] . But that aside,I find the service personal to be VERY good at their job,and as fast as they can get it done = they do. I do miss the car wash that 'was' offered prior to the new department that gets a fee for a wash etc. Long as the coffee is hot and the wait is small,I am happy. BUT just my personal taste ,I love STRONG coffee = and your's is not ! More

Not honoring warranty service I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I purchased a used 07 RAV4 on Aug 9 for my teenage daughter. I was told that each used car vehicle undergo a 160 point inspection. I even allowed the credit manager to talk me into purchasing an extended warranty for $1690.00, mainly because I don’t want my daughter to have vehicle problems in future while away in college. Well, two weeks in and the A/C belt started squealing. I took the vehicle in on a Monday after work and was told that they did not have a belt in stock and for me to come back on Saturday. I returned on Saturday and after an hour of diagnosing the noise. I was told that it might be the A/C pulley and that they needed to call it in to verify if it’s under warranty. I was not concerned at the time, thinking I just purchased the car and an extended warranty. It must be covered under the two options. The service staff even gave me a loaner for the weekend. I later learned on Monday that the problem was not covered under either warranty and was told mechanically there nothing wrong with the car and that it was safe to drive. The squeaking was getting louder. I then called customer relations and spoke to Amy, who was supportive and agreed with me that I should be happy with a newly purchased vehicle. She advised me that she would speak to both the sales and service manager and get back to me. After four hours with no phone call, I called back and spoke to a gentleman. I did not recall his name. He also was supportive and stated that he will get back with me on a resolution. He called back in ten minute and stated that he was told that there is nothing they can do, because the problem was not under warranty. He changed from customer advocate to loyal employee. I fully under his action, because Basil signs his paycheck. I took the car to my loyal auto repairs shop downtown and was told that the serpentine belt is going bad and had belt dressing on the surface. I had it changed and the squealing was reduced, but still persists. They suspect it might be the A/C pulley also, which I’ll get it repair next week. As a member of management, I understand that sometimes negative feedback don’t allows make it up to management. In any business customer loyal is paramount, not only for repeat relationship, but word of mouth referrals. Basil has failed me on their lack of customer service and not standing up to their products. I hope some member of management get to read this rebuke. I am not criticizing Toyota products. I own a Sequoia and a Camry and they are both great vehicles. I am also in the market for a Venza in the near future and you can bet I wouldn’t be visiting Basil Toyota in Lockport, NY. More

Efficient and knowledgeable staff Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 9 years or so. All three car Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 9 years or so. All three cars have been fine along with the service. There was a free dinner and training night for car buyers with each new car purchased. It was a pleasant experience and the information was useful. The food and the info has always been fine but this year's was the best. The free maintenance service (Toyota Care) is fantastic. It is easy to schedule an appointment and not a long wait for your car. There is always fresh fruit and beverages while you wait...nice touch! Extras like help with programming GPS or hooking up phones are done anytime with a smile. cm More

Great Deal on a Hard-To-Find Car I heard that Toyota was discontinuing the FJ Cruiser, so I went to my usual Toyota dealer to try to order one. They were helpful, but I wanted a secon I heard that Toyota was discontinuing the FJ Cruiser, so I went to my usual Toyota dealer to try to order one. They were helpful, but I wanted a second opinion on what I could get. Not only did they find a car with the options I wanted, they beat my former dealer's price on my trade-in by $3,200! The car came in the next day, and I took delivery immediately. It's a little bit of a drive to Lockport, but definitely worth it in this case. The sales manager and salesman were very good. More

Service Review I brought my Camry in for an inspection. I received a postcard reminding me of it. When I was in, they suggested to combine my 1 year maintenance visi I brought my Camry in for an inspection. I received a postcard reminding me of it. When I was in, they suggested to combine my 1 year maintenance visit - super convenient and nice. They drove me to work and picked me back up when it was ready. It was very quick-super easy and the car was clean. I mentioned the $2 off from the postcard and they gave me much more than that off of the price. Every time I've been in for service its been nothing but A+. More

Excellent Service Department The service department is friendly, efficient and knowledgeable. What I appreciate most is they do not have a maintenance schedule they push on client The service department is friendly, efficient and knowledgeable. What I appreciate most is they do not have a maintenance schedule they push on clients to follow. They recommend changing fluids, etc when needed, not based on mileage like many other places. The facility is dog and kid friendly with fresh fruit for snacks and a bathroom with a changing area Added bonus, is a tot seat in one of the stalls so mom can have her hands free and doesn't have to worry about her baby crawling under the stalls and touching everything (thank you)! The turn around time for basic maintenance is quick so waiting time is limited. My favorite dealership so far and I've lived in a few places and drive a lot, so I'm in for a lot of oil changes. More

Excellent customer service while purchasing a new vehicle From start to finish, my purchase at mike basil Toyota was excellent! Scott Schoembs, my salesman was courteous, pleasant, knowledgable, and very thor From start to finish, my purchase at mike basil Toyota was excellent! Scott Schoembs, my salesman was courteous, pleasant, knowledgable, and very thorough throughout my purchase! The entire dealership was friendly! Don't hesitate to visit and make a purchase from this dealership! I drove much further than I needed to because there are other Toyota dealerships closer to where I live but I knew that I would not receive the service anywhere else other than mike basil Toyota! Thank you for giving me the most courteous service ever! Thank you Scott for all of your help! Excellent job! More