Basil Toyota
Lockport, NY
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Excellent service dept Weve purchased several autos from basil and service had better super on each. Techs are great. Coupons as always available. Work is always timely. Exc Weve purchased several autos from basil and service had better super on each. Techs are great. Coupons as always available. Work is always timely. Excellent Service More
Really Amazing I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing! More
First service appointment for my new camery Called the day I wanted to have service They took me with in 2 hours an I was out with in that hour. Very professional and service manager was very a Called the day I wanted to have service They took me with in 2 hours an I was out with in that hour. Very professional and service manager was very approachable. I will definitely return in June for my next service appointment. More
Service Excellent service by both salesperson and service department. I bought my Camry there and will be getting my RAV4 there also. The staff is always very Excellent service by both salesperson and service department. I bought my Camry there and will be getting my RAV4 there also. The staff is always very friendly and the dealership has a very professional atmosphere More
Great People,Cars,Service,Price I have purchased several new vehicles from Mike Basil Toyota. I keep coming back because they do so many things right. The philosophy from the owner o I have purchased several new vehicles from Mike Basil Toyota. I keep coming back because they do so many things right. The philosophy from the owner on down, is to provide a good deal at a reasonable price. I used to buy Buicks and Chevrolets in the area, but I don't even bother looking at their cars. The hassle is not worth it. Everything is a battle from purchase to service. Nobody should need a $450 brake service in ten thousand miles. Basil Toyota is different simply because they do what they say consistently. Will they give you a vehicle? NO! They will give you a fair price and great service. If you just want to change vehicles with a firm that is reasonable instead of the hassle go there. More
Great service Adam in service provided an excellent experience. He had all the work done in a timely manner. He arranged a courtesy vehicle so I would not lose a Adam in service provided an excellent experience. He had all the work done in a timely manner. He arranged a courtesy vehicle so I would not lose a whole day at work. He reviewed the tech's findings with me so I had the opportunity to decide what I wanted to have done. Surprisingly he even recommended that I did not need all of the work I was afraid that I might, that we could go another 15,000 miles based on what the tech found. It was refreshing not be to sold something that I did not need. Finally I am very pleased that my Toyota Tundra has been much less expensive to maintain than other trucks I have owned in the past. Very pleased all around. More
service appointment Oil, filter, lube, tire rotation and top off fluids. 45 minutes from arrival to departure time. Great Service very convenient hours also friendly serv Oil, filter, lube, tire rotation and top off fluids. 45 minutes from arrival to departure time. Great Service very convenient hours also friendly service. covered staging area More
Another great experience! Would not buy a car from any other dealer. Basil Toyota is the best! Amazing service dept. Basil makes you feel at home whenever I visit Would not buy a car from any other dealer. Basil Toyota is the best! Amazing service dept. Basil makes you feel at home whenever I visit More
Just great deals! I drive right by the Toyota dealer near me to do business at Mike Basil Toyota because they always take awesome care of me and meet our families autom I drive right by the Toyota dealer near me to do business at Mike Basil Toyota because they always take awesome care of me and meet our families automotive needs. They have a fabulous service department with hours practically all the time. I just bought my snow tires (hope we get some white stuff!) and they helped me with a few other concerning matters while I waited. They have loaner cars for more extensive work. This is a family owned dealership and they always treat me like family. We have been doing business with them for over 3 years now. More
We are a return customer. Our fourth car. Love Basil. We have been going to Basil for years. We just got our 4th vehicle from them. The staff are great. The service department for oil changes, rotations, We have been going to Basil for years. We just got our 4th vehicle from them. The staff are great. The service department for oil changes, rotations, and regular msibtenance is professional and great. We love working with them. We plan on using them for vehicle number 5 when the time comes!!!! More
