Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Toyota
Lockport, NY
526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 526 reviews
September 27, 2015
Exceptional Service Awoke one morning and found that our Camry was completely without power. The AAA service said that it was either the battery or starter. Called Basi Awoke one morning and found that our Camry was completely without power. The AAA service said that it was either the battery or starter. Called Basil Toyota which immediately scheduled an appointment that morning. AAA service towed the Camry to Basil Toyota. After a reasonable wait, it was determined that only the battery needed replacement. Once replaced I was happily back on the road. More
by betsylup
Employees Worked With
Steven Kracker, Marguerite Zaepfel
September 24, 2015
Great experience at Basil Toyota My husband and I have purchasing our vehicles from Basil Toyota since 2001! Our most recent experience has been the best, with Mark Stisser and his te My husband and I have purchasing our vehicles from Basil Toyota since 2001! Our most recent experience has been the best, with Mark Stisser and his team! Or sales process was quick and hassle free. Mark and his team ensured we were informed and supported each step of the way, and that support has continued far beyond our purchase. We love the service area of this dealership and will continue to bring our business here and recommend them to others! More
by Sharon R
Employees Worked With
Mark Stisser, Kiana Pilhorn
September 11, 2015
Best Day Ever! I have been in the market for a new car for quite some time now. I live about 40 minutes from this particular dealership and when I received a call fr I have been in the market for a new car for quite some time now. I live about 40 minutes from this particular dealership and when I received a call from the dealership, the staff was so pleasant I figured that I would give it a shot. From the moment I walked in I felt like part of the family. Everyone was very welcoming and I received a no hassle discussion about the car I was interested in. By far the best sales and service staff in the state! This is the one and only place I would recommend to anyone I know, because I would want anyone to receive the service that I did!! More
by Richie
Employees Worked With
Taylor T., Steve S.
August 26, 2015
High pressure one day only I received a letter from the dealership offering to purchase my car for $5300. I called the dealer to make sure it was a legitimate offer and was assu I received a letter from the dealership offering to purchase my car for $5300. I called the dealer to make sure it was a legitimate offer and was assured it was. When I arrived they offered me $3800 cash or $7000 on a trade. Disappointed as I was I took the cash. I was told check would be ready Monday. I could pick it up or have it mailed. I adked them to mail it. I called Wednesday of that week to see if the check had been mailed yet and they had no idea. Overall my experience was awful at this dealership. They trap you there by taking your key and then disappearing. I would never do business with them again. More
by Yourfill1230
Employees Worked With
Chris jagielo
August 18, 2015
Toyota airbag recall remedy I received our recall letter for the airbag on our 2004 Corolla on Tuesday. I called Basil and had it completed by Thursday ay 8 pm. They are rated a I received our recall letter for the airbag on our 2004 Corolla on Tuesday. I called Basil and had it completed by Thursday ay 8 pm. They are rated a ten in our book! More
by LaurieK
Employees Worked With
Rob
August 07, 2015
oil change and check up I was taken care of immediately when I drove into the garage. The service manager took my keys and verified why I was there and told me that they woul I was taken care of immediately when I drove into the garage. The service manager took my keys and verified why I was there and told me that they would take care of me very quickly. I had a seat in their comfortable waiting area and I was done in no time. No muss no fuss just great service. Very friendly place and people. More
by bob
Employees Worked With
i think it was mike
August 03, 2015
sales great - service - not so sure about - yet we bought an older used (08) Corolla - and the sakes dept. was great - finance was wonderful to work with. But the next day - when I had to call servi we bought an older used (08) Corolla - and the sakes dept. was great - finance was wonderful to work with. But the next day - when I had to call service, as they had put new brakes on the front - during a ride that first evening - the front hubcaps fell off and we could not locate them. And it addition to that the windshield had some cracks. I was told I needed to speak with Joe who services the used cars and he would be in about 8 am. I waited until 10 am and called again - he said he would check with his service manager and call me back - I waited until almost 3 and called again - this time I demanded to speak with a manager. I was put with a customer relationship manager who assured me it would be looked into. Within minutes Joe called - new hubcaps ordered - BUT they would replace windshield - they would fix cracks but no way was I getting a new windshield. There are "bubbles" in the glass that when driving into the rising or setting sun - it's like the windshield is fogged over. to me it's a safety issue - but if they can fix it I will be okay with that. Juts unsure about how future service issues will be since they were not proactive about the first time I called when I had owed the car less than 24 hrs. Will have to wait and see - but no happy this far. More
by WILMAFLINT
Employees Worked With
Mark - sales - great - George - Finance - great - Joe in service - not so much
July 21, 2015
Nice comfortable transaction. I turned in my older Basil leased Camry for a new one. We were tempted to try a different make of car for some variety. Glad we didn't. The new Cam I turned in my older Basil leased Camry for a new one. We were tempted to try a different make of car for some variety. Glad we didn't. The new Camry has a great look. (This is my third Camry ---- love-em!) More
by basilbud
Employees Worked With
Scot and the crew.
July 15, 2015
Great service They exceeded my expectations in quality and price,the best service I had at a dealership.i would reccomend them to my family and friends They exceeded my expectations in quality and price,the best service I had at a dealership.i would reccomend them to my family and friends More
by Dave223
Employees Worked With
Steve
July 13, 2015
Very happy experience Just purchased my first Toyoto, a RAV4 Limited. Very helpful and courteous team at Basil Toyoto. Brittany, and Scot Schoembs made everything very comf Just purchased my first Toyoto, a RAV4 Limited. Very helpful and courteous team at Basil Toyoto. Brittany, and Scot Schoembs made everything very comfortable and the Dealership looks extremely modern and clean. More
by Heatherd205
Employees Worked With
Brittany, Scot Schoembs and Taylor the Financial Manager
