Basil Toyota

I had a great experience. I bought cars at other dealers. But never like this one. They have a nice way of working with people. I bought a camry and it was very nicely detail a I bought cars at other dealers. But never like this one. They have a nice way of working with people. I bought a camry and it was very nicely detail and clean. I want to thank everyone at basil Toyota for helping me with my new car. More

Great Experience I recently purchased a Prius V. Was very happy with the transaction. Quick, honest and professional. Mr. Secrist made a sincere effort to get us to I recently purchased a Prius V. Was very happy with the transaction. Quick, honest and professional. Mr. Secrist made a sincere effort to get us to the vehicle and price we had in mind. Great experience all the way around. More

Great customer service This dealership was wonderful customer service. They really worked with me and found me the best car for me within my budget. They also worked arou This dealership was wonderful customer service. They really worked with me and found me the best car for me within my budget. They also worked around my schedule and got me in and out the day I got the car very quickly so I could make it to work. Other dealerships make you feels like once you buy a car they forget you and this dealership was the opposite which was a very pleasant surprise. More

RUDE. Not Veteran/Military Friendly. Went to Basil Toyota wanting to trade my 6-month old Jeep Wrangler Rubicon Hard Rock that is MSRP’d at $44,900. The vehicle is obviously in perfect sh Went to Basil Toyota wanting to trade my 6-month old Jeep Wrangler Rubicon Hard Rock that is MSRP’d at $44,900. The vehicle is obviously in perfect shape. I went with every intention to buy, the capability to buy, and title in my pocket. So, I was looking at a 4-Runner, with a $39700 MSRP. The manager JAMES came out and informed me that he would do an even swap, when I told him that was unacceptable, as one would normally do on the first numbers offered. He then started treating us like infants. Telling us that "CARS DON’T GROW ON TREES, THIS ISN’T A CHARITY, AND WE ARE HERE TO MAKE MONEY” I told him I knew we weren't in a church and were not looking for charity. He was rude and uninterested after that, and offered no further options. Well, I'm glad to see that they aren't a charity, and are there for profit (who isn't). I am in the service, deployed well over 20 times, so I am not an idiot. I just felt insulted that I would be treated like a child, and given an "I don't care" attitude. Especially from a Manager who says, “he has been in Customer Service for 13 years” I guess he has been doing this to potential buyers for 13 years. Don't go! All Veterans or currently serving, members of our armed forces, Basil Toyota does not care about you. BASIL TOYOTA is most definitely NOT a VETERAN FRIENDLY organization! I am sure this is their MO, so no matter who you are, unless you like to be talked down to, don't go. More

Excellent service dept Weve purchased several autos from basil and service had better super on each. Techs are great. Coupons as always available. Work is always timely. Exc Weve purchased several autos from basil and service had better super on each. Techs are great. Coupons as always available. Work is always timely. Excellent Service More

Really Amazing I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing! More

First service appointment for my new camery Called the day I wanted to have service They took me with in 2 hours an I was out with in that hour. Very professional and service manager was very a Called the day I wanted to have service They took me with in 2 hours an I was out with in that hour. Very professional and service manager was very approachable. I will definitely return in June for my next service appointment. More

Service Excellent service by both salesperson and service department. I bought my Camry there and will be getting my RAV4 there also. The staff is always very Excellent service by both salesperson and service department. I bought my Camry there and will be getting my RAV4 there also. The staff is always very friendly and the dealership has a very professional atmosphere More

Great People,Cars,Service,Price I have purchased several new vehicles from Mike Basil Toyota. I keep coming back because they do so many things right. The philosophy from the owner o I have purchased several new vehicles from Mike Basil Toyota. I keep coming back because they do so many things right. The philosophy from the owner on down, is to provide a good deal at a reasonable price. I used to buy Buicks and Chevrolets in the area, but I don't even bother looking at their cars. The hassle is not worth it. Everything is a battle from purchase to service. Nobody should need a $450 brake service in ten thousand miles. Basil Toyota is different simply because they do what they say consistently. Will they give you a vehicle? NO! They will give you a fair price and great service. If you just want to change vehicles with a firm that is reasonable instead of the hassle go there. More

service appointment Oil, filter, lube, tire rotation and top off fluids. 45 minutes from arrival to departure time. Great Service very convenient hours also friendly serv Oil, filter, lube, tire rotation and top off fluids. 45 minutes from arrival to departure time. Great Service very convenient hours also friendly service. covered staging area More