Basil Toyota

Twelve year Customer I keep returning to Basil Toyota for 12 years for a few reasons. My number one reason is Brian Button in the service department. Brian is very kind, I keep returning to Basil Toyota for 12 years for a few reasons. My number one reason is Brian Button in the service department. Brian is very kind, trustworthy and helpful; and he explains what is happening to my vehicle when it is in for service. I also am very satisfied with the warranty of the Certified Toyota vehicles. Tim Secrist was very helpful and patient while I was test driving and choosing a new vehicle. I test drove 6 cars before I found the vehicle for me on the 7th try. Tim was friendly, helpful and very accommodating working with me and my schedule. My one complaint was that when closing the deal, even though I have been a 12 year returning customer, having bought 5 vehicles at the dealership and all serviced there over the past 12 years, I was bumped in line for a more important customer. To make up for this I was given 2 free oil changes. More

First time purchase of a new car at Basil Toyota I did not plan to purchase a new 2016 Toyota RAV4 Limited Hybrid at Basil. I did not want to purchase a car at a dealership I had never visited. Yes I did not plan to purchase a new 2016 Toyota RAV4 Limited Hybrid at Basil. I did not want to purchase a car at a dealership I had never visited. Yesterday, I drove out with this new vehicle. Here is my story. I do not like change. I liked my Toyota dealership. By the internet I had gathered two very good quotes (one from Basil) and I took these quotes to my dealer of many years. He gave me a great price on the retail cost of the car but we could not come to agreement with the value of my trade in. After much time the final quote was not good enough so I decided not to purchase a new car but to keep driving my older vehicle. Later, in response to a call and an internet invitation from Basil, I agreed to an appointment. I informed Basis of the best quote I had been given my my current dealer and said I did not want to waste my time driving all that distance to get a quote similar to the one I turned down. They said, "Please just give us one opportunity." From the moment I walked in the door at Basil it was a fantastic experience. After one hour I was set to drive my new vehicle out of Basil Toyota. The only thing they could have done better is if they had spread rose petals in front of us as we walked in to the dealership! There was no pressure, no last second change of figures; just a give and take of numbers and value of my trade in. They beat the trade in on my vehicle by an additional $1,000 and a net amount of approximately $800+ under what it would have cost me at my regular dealership.I sort of hesitate to let Basil know how good the deal was for me for fear they will call and say they made a mistake. I have purchased a number of new vehicles over the years and I have always left the dealership feeling that I had paid too much for the car. Today, one day after the sale, I feel that I left the victor in this transaction. John More

Great customer service Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financin Mike Otwell at Basil Toyota was. wonderful to work with. He went out of his way to make the purchase of my new Toyota possible, also Frank in financing was so pleasant to work with and went the extra mile to get me a credit back on a warranty that I hadn't seen fully used. Great team work! Great job. They wanted to make sure I was very happy. More

Keep Returning This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick. This was the 5th vehicle I purchased/leased from Basil Toyota. I will return again for my next one. The process is easy and quick. More

Terrible Deceptive. Managers will not return calls with explanation. Financing department willfully disguised cost of extended program to make sale. I f the co Deceptive. Managers will not return calls with explanation. Financing department willfully disguised cost of extended program to make sale. I f the courteous of returning a new customers phone calls cannot be returned by three separate individuals perhaps unethical practices are the norm to get the sale Perhaps the owner of Basil Toyota would be courteous enough to respond to unanswered phone calls Thank you More

Great Service The employees in this dealership work hard to ensure your satisfaction in purchasing and maintaining a vehicle! My wife and I bought a used RAV4 from The employees in this dealership work hard to ensure your satisfaction in purchasing and maintaining a vehicle! My wife and I bought a used RAV4 from here and we're treated as if we bought a new Ferrari! Brought the RAV4 in for a routine and maintenance and was out of there in no time, with no hoops to jump through. Highly recommend their services in finding a new vehicle or getting your vehicle serviced. More

Outstanding customer service From the time you walk in the door your treated like family. Even after the sell my sells still emails me or calls me to make sure car is running From the time you walk in the door your treated like family. Even after the sell my sells still emails me or calls me to make sure car is running good. The service department is very knowledgeable and easy to make appointments. More

Routine Maintenance The staff were professional and polite. The maintenance required was completed in a timely manner and the price was fair. The car is running smoothly. The staff were professional and polite. The maintenance required was completed in a timely manner and the price was fair. The car is running smoothly. More

"Great Service" I recently had factory service performed at Basil Toyota. They went to work on my Tacoma as soon as I arrived. The waiting area had any thing you wo I recently had factory service performed at Basil Toyota. They went to work on my Tacoma as soon as I arrived. The waiting area had any thing you would want. Very nice restrooms, also. More

not your ordinary car dealership The Basil Toyota Dealership has been the best automobile dealership I have ever had dealt with. We began with one of their new sales person (Mr. Jim The Basil Toyota Dealership has been the best automobile dealership I have ever had dealt with. We began with one of their new sales person (Mr. Jim Porco) who went out of his way to make that first purchase and our subsequent 14 purchases as effortless and rewarding as possible. When Mr. Porco moved on to a new position with the Company he made sure that Jamie saw to our every need. In addition the service department has been outstanding - quick, thorough and helpful - Mr. Button has been my go-to man for all my service needs, where no question or problem is too small to take care of. More