Basil Toyota

Absolutely terrible dealership. Treated so poorly by their car buying staff. wasted my time TWICE coming out there. I was first reached out to by THEM to buy my vehicle. Had a price Treated so poorly by their car buying staff. wasted my time TWICE coming out there. I was first reached out to by THEM to buy my vehicle. Had a price discussed over the phone, they told me to come in and they would buy. Once I got there although I sent them pictures of the truck and all the information on it. They proceeded to lowball me on the truck. Whatever I took my truck and went on my way no hard feelings. Few weeks pass by and I decide to accept an offer of a negotiated price slightly above what they offer me. So I drive to the dealer along with another ride considering the dealer has already inspected my truck in person and made me a locked in offer. I get to the dealer and they proceed to cut 3,500 off the price we negotiated and agreed on because of something they failed to see. When asked why, the staff goes "I dont know man I just speak for the managers".... What kind of dealer does stuff like this thats supposed to be a professional dealer. This is also crazy considering I just bought a brand new car from that same dealership 2 years back. Waste of time and shady people working there. DO NOT RECOMMEND. More

The person I initially was in contact with about a truck by email just suddenly stopped responding to my emails. I was apparently turned over to someone named Mark who contacted me and was cordial at first by email just suddenly stopped responding to my emails. I was apparently turned over to someone named Mark who contacted me and was cordial at first but then became rude at times and condescending at other times as I sometimes asked repeat questions about something I had forgotten or did not know. When someone is purchasing a $40,000 truck by distance you should not be treated that way no matter how many questions you have. When I received the truck, for a 3 year old certified vehicle there seemed to be a lot of things wrong, including undercoating specks all over the running boards, a small dent in the tailgate, and a cracked grill. The tires were new but the wheels have a lot of rust for 3 years old and I feel should have been replaced . The engine was also dirty despite me specifically asking Mark to ask someone to clean it before delivering the truck. The only real helpful person was a manager named Ryan. He was very polite and respectful and tried to help. He even helped financially with paying for some of the things wrong with the truck, although not all of the items that I think should have been taken care of for the price of the truck. If you go to this dealership I would suggest you ask for him to be involved in your deal. More

Excellent dealership with caring staff. Very thorough explanation of the costs and features of the car Very thorough explanation of the costs and features of the car More

They were very courteous,respectful and nice during their servicing of my 2023 RAV4.The staff are very good at their job. servicing of my 2023 RAV4.The staff are very good at their job. More

Great service done without a lot of waiting. Very convenient to drop off the vehicle. Friendly faces! Very convenient to drop off the vehicle. Friendly faces! More

Always in formidable, nice, do good work, on time. I have nothing bad to say. I enjoy going there and talking to personnel there. I have nothing bad to say. I enjoy going there and talking to personnel there. More

Everything is good, but for overall check, I’d love to be told how much is the cost. told how much is the cost. More

Unnecessary charges, very poor communication between service advisors and what is said to customer. Will NEVER bring any Toyota's there for service again. service advisors and what is said to customer. Will NEVER bring any Toyota's there for service again. More