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Basil Toyota
Lockport, NY
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 520 reviews
January 18, 2017
Service Visit I took my Toyota Camry in for a service visit. Your staff is always courteous and professional. They always get me in and out in a timely manner. Th I took my Toyota Camry in for a service visit. Your staff is always courteous and professional. They always get me in and out in a timely manner. They were also very accommodating in scheduling an appointment around my work schedule. More
by driver2014
Employees Worked With
Visit was Wednesday , Jan 4
January 06, 2017
Scott Roeser Scott was extremely helpful and accommodating with the time constraint that I had. Very understanding and great personality...one of the best sales a Scott was extremely helpful and accommodating with the time constraint that I had. Very understanding and great personality...one of the best sales associates I've dealt with. Thank you More
by NOID22
Employees Worked With
Scott Roeser
January 02, 2017
Basil Toyota Service I took my 2009 RAV4 in for service. As usual, the service was outstanding. Service dept. was friendly, helpful and informative. They are always ver I took my 2009 RAV4 in for service. As usual, the service was outstanding. Service dept. was friendly, helpful and informative. They are always very detailed in telling you exactly what is being done to your vehicle. Best service dept. anywhere. Would highly recommend Basil Toyota. More
by pds22
Employees Worked With
Wally Cook
December 25, 2016
Basil Toyota Service When I took my vehicle in for maintenance, I planned on waiting, since when I booked my appointment, I didn't have anything planned. I was offered a l When I took my vehicle in for maintenance, I planned on waiting, since when I booked my appointment, I didn't have anything planned. I was offered a loaner car while mine was being serviced. Several things came up that I needed to get done that day and I was able to get them done while mine was being serviced. I would like to point out that it was a free loaner. This is one of the reasons why I switched to this dealership after 25 years + at another one. John H More
by John Hockenberger
Employees Worked With
All Service Advisors
December 08, 2016
Always great service and follow up! Never have I been disappointed by Basil's sales and service department. And they do a great job - make you feel right at home! They have a real concer Never have I been disappointed by Basil's sales and service department. And they do a great job - make you feel right at home! They have a real concern for the customer...... More
by alryer
Employees Worked With
Walter Cook
December 03, 2016
Laura J Wirth's Experience I, Laura J. Wirth, recently purchasd a used vehicle from Basil Toyota on Transit Road Lockport, NY 14094. I would say my experience was poor. This i I, Laura J. Wirth, recently purchasd a used vehicle from Basil Toyota on Transit Road Lockport, NY 14094. I would say my experience was poor. This is based on one terrible thing they did. My Sales expert was Brittany Hopper. She was great. As I walked in the front door she greated me with a smile and willingness to assist me. I told her I was interested in a specific car I saw online. she got the keys and we went for a test drive. That was great. I needed to buy the car in a hurry since I needed to get to work. They worked with me until I needed to leave and were fine with finalizing everything the next day. Great service there. The next day I return. I complete some paperwork with Brittany...again she is great. I then meet with the finance guy. After he introduces himself he tells me when I am finished with Brittany I will go into his office to complete the deal. He starts out with "There is just a small problem...you wanted your payment under $200.00. We had to go just slightly over that because your credit is ... (What the actual number is) (my credit is not perfect it is fair) so because of that we got you this interest rate of 11.99% which is great. So anyway your payment has to be $212.00. Just over the agreed upon." I think to myself- I wanted the payment to be $100.00 per month but said okay to under $200.00 when that was not possible. Yeah my credit isn't perfect, okay. I Tell him okay. He procededs to have me sign things and tells me things. In there somewhere he tells me the warrenty I have on the vehicle. I kept forgetting to ask Brittany what the warrentee was on this car. Well this warrentee is great 5 years or 100,000 miles. Wow great warrentee I was expecting 30 days. Now hind sight I should have known that great warrentee was not free, but it could have been in the cost of the vehicle. The finance guy puts a peice of paper in front of me for me to sign. This shows me the sales tax. I said "Wait a minute. This seems high. Do you have the agreed upon price of the vehicle?" He then gets out the sales contract and shows me. Yep there is the correct agreed upon price. There is my trade in value coming off... "Um what is this $950.00?" The finance guy says " oh that is that beautiful 5 yr. or 100,000 mile warrentee we are giving you" I become visibly upset. He becomes visibly nervous. He says we can remove that if you do not want it. I said "I was never asked if I wanted it added. That's 1000 dollars!" He again says they can remove it. I am now pissed. I tell him "do you wonder why people think car dealers are crooks?" I reluctantly decide to leave it on the car. I liked the warrentee and I was too pressed for time to have them redo all of the paper work (which they of course knew). We finish up. I asked him how do I make a formal complaint about this. He said he would tell his sales Manager. I follow him to the sales manager and the Manager also asks if I want it removed. I tell him "no but that is not a nice way to treat people. I was never asked. This behavior should be criminal." He responds "Well criminal is a harsh word. You can let the finance guy know in the next couple of days if you want it removed." I leave with my new used car. Later I think ... Wait it is criminal...They lead me to believe I did not get my agreed upon payment- they went over $200.00 a month when they were supposed to be under $200.00 per month as agreed upon- They lead me to believe it was because my credit was not good enough...No It Was Because You Added $1000.00 To The Bill! I do love the car and it's warrentee but this experience Sucked! Brittany Hopper I am sorry because you were great. The rest Shady at best. Also I can not help but wonder had I not caught it would they ever have mentioned it????? More
by Laura J Wirth
Employees Worked With
I only remember Brittany Hoppers name. She was great!
November 27, 2016
Another Basil GREAT DEAL! In sum: all the things they did NOT do sold me. No attitude toward female buyer. No "Bait and switch", no BS, just an out the door price, and the a In sum: all the things they did NOT do sold me. No attitude toward female buyer. No "Bait and switch", no BS, just an out the door price, and the ability to test drive under my typical driving conditions. Every staff member was friendly and helpful if they were able. If left alone, it was not dawdling, but doing as I asked, and helping. Do NOT want to have a leech stuck to me while buying! More
by sue sharcot
Employees Worked With
Joe, Bob, Matt
November 07, 2016
Excellent, friendly and peaceful I've been buying Toyotas for almost 20 years. Bought my 2016 Prius for the first time from Basil. Although a drive for me for service, it is well wort I've been buying Toyotas for almost 20 years. Bought my 2016 Prius for the first time from Basil. Although a drive for me for service, it is well worth it as the waiting area is comfortable (outside in warm weather), the service personnel are friendly, a place to work with your computer or charge your phone. It was far different from what I was used to - overworked personnel and noisy, loud TV, hectic and constant loudspeaker announcements. Only had 5000 mile check up but it was great. More
by Dorothy
Employees Worked With
unknown
November 07, 2016
Review of dealership I bought my SUV here last November. Quite a few people warned me about wait times for maintenance. I've been here several times now for my oil change, I bought my SUV here last November. Quite a few people warned me about wait times for maintenance. I've been here several times now for my oil change, tire rotation, minor repair and inspection. I've never been waiting more than 1hour 15 mins! I am pleasantly surprised EACH time! The customer service people are very nice and easy to deal with. I recommend this dealership and will be using them again in an upcoming car purchase. Heather P. PS. Names of employees are not correct. I couldn't remember all their names and your review wouldn't let me finish without a name More
by Heather Palmasano
Employees Worked With
Brian, Mike
October 31, 2016
Good Service They serviced our 2015 sienna last week it was swift and complete... was wondering why at other dealerships they at wash your vehicle at the time of r They serviced our 2015 sienna last week it was swift and complete... was wondering why at other dealerships they at wash your vehicle at the time of regularly scheduled service.. I think it is a nice gesture that Basil might want to consider. More
by ToyotaTrav
Employees Worked With
I'm not sure
