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Basil Toyota
Lockport, NY
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 520 reviews
September 08, 2021
Very pleased that I was able to get an appointment with the service department quickly. Staff was friendly and efficient with getting what I needed done in one visit. the service department quickly. Staff was friendly and efficient with getting what I needed done in one visit. More
by Htabor
Employees Worked With
I didn’t catch his name.
September 07, 2021
Very please with everyone very nice and considerate about everything they do they make sure you are taken care of .I always tell everyone about this dealer this dealer is the best by far thank you all f everything they do they make sure you are taken care of .I always tell everyone about this dealer this dealer is the best by far thank you all for your consideration More
by Rose54552007
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
September 03, 2021
I was greeted immediately by a service representative who had my information in the system confirming what needed to be done and the work was done in a timely fashion. had my information in the system confirming what needed to be done and the work was done in a timely fashion. More
by davegrant927
Employees Worked With
Service Department
August 22, 2021
Very convenient location , courteous staff’ completed the service on my car in a timely manner. Offered recommendations and were knowledgeable when I needed answers. Thank you! service on my car in a timely manner. Offered recommendations and were knowledgeable when I needed answers. Thank you! More
by Lal
Employees Worked With
Jerry
August 22, 2021
Very clean and modern dealership. Personable staff and easy to work with. Highly recommend this dealership. Comfortable waiting area. Fair and honest sales and finance people easy to work with. Highly recommend this dealership. Comfortable waiting area. Fair and honest sales and finance people More
by MGallivan
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
August 05, 2021
The place is very clean, I got my car back in an hour which is very commendable. The politeness could be greatly improved. There were 2 representatives at the front when I entered, one looked at me and t which is very commendable. The politeness could be greatly improved. There were 2 representatives at the front when I entered, one looked at me and turned his head the other way, it's the second time this man ignored me. If he doesn't want to serve people with dark skin he should not be a customer service rep. The other man saw what happened and said I can help you, come over here. I'm sure the owner doesn't care if his profits come from black people. This is my 3rd uncomfortable experience with Basil Toyota, Lockport, NY. Mr. Basil your front staff dont look happy. More
by chrisnell
Employees Worked With
None
August 05, 2021
The dealership was absolutely unbelievable from my first day there looking at cars all the way through delivery!! Would highly recommend the Basil Family of dealerships, especially Basil Toyota! day there looking at cars all the way through delivery!! Would highly recommend the Basil Family of dealerships, especially Basil Toyota! More
by Joe C
Employees Worked With
Mark Stisser, Jess Basil, Cassie Soucia, Jen Wisniewski
July 29, 2021
Prompt and reliable service. Comfortable waiting area. Personalized service. Overall excellent encounter. 25 words are not needed. 25 words are not needed. 25 words are not needed. Personalized service. Overall excellent encounter. 25 words are not needed. 25 words are not needed. 25 words are not needed. More
by Kdp
Employees Worked With
Service agent, name Unknown
