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Basil Toyota

Lockport, NY

4.3
520 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

November 03, 2021

The best service ever, world class dealership in Lockport New York! The ultimate professionals in the local new and used cars dealerships! More

by PaulB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin is the best!
Nov 09, 2021 -

Basil Toyota responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

November 02, 2021

Awesome service, awesome employees and very friendly to visit. I love the way the employees communicate. They’re very helpful and the best. More

by Aungyehhtun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 09, 2021 -

Basil Toyota responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

October 22, 2021

Scott Roeser was a pleasure to work with. No haggling. We love the car too. More

by ItsEasyBeingGreene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Consultant
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 19, 2021

I would highly recommend this dealership to anyone for sales or service I have been always satisfied with their service More

by Lkeeys3551
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk representatives
Nov 09, 2021 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

October 19, 2021

Great communication and excellent customer service all the way through the purchasing process. I would highly recommend to anyone looking for a straight forward, no nonsense deal! More

by PK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick, Mark, Patrick
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 15, 2021

Mike Otwell was professional and attentive at all times during the process. Thank you Mike! Need fifteen words to complete this page... this service doesn't get 5 stars. More

by ivankireevskii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Orwell , Jess Basil, Cassie Soucia, Jen Wisniewski
Nov 09, 2021 -

Basil Toyota responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

October 13, 2021

Reliable, efficient, fair and a pleasure to deal with. What else does one need? Highly recommend. More

by dmurdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 01, 2021

Arrived about 4:00 to have a small cosmetic repair made, and for an inspection. All items were completed by 4:50, and I was on my way! It was a wonderful experience!@ More

by Van364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Nov 01, 2021 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

September 15, 2021

Scott Roeser from Basil Toyota is the best sales person I have ever worked with. Scott was able to locate my vehicle, got me the best deal and was very knowledgeable on the hybrid highlander I purchased. Do More

by Weezy695
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Roeser
Nov 01, 2021 -

Basil Toyota responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon

September 11, 2021

Very helpful and friendly people. Great service department! Upfront and detailed about the service performed. I Travel 65 miles to get my service at Basil. Well worth the trip!! More

by Dano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff.
Nov 01, 2021 -

Basil Toyota responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon

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