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Basil Toyota

Lockport, NY

4.3
520 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

December 20, 2021

Very professional and helpful staff. I got very prompt service and I was out in an hour. The environment is very clean and inviting, today was very cold but inside was warm and cozy. It was nice to have d More

by chrisnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 16, 2021

Always a great experience at Mike Basil Toyota! Everyone is friendly and knowledgeable.Thank you! More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 15, 2021

Basil toyota is a great place to have all your vehicle repairs done. Very good, fast, friendly. More

by P_ricker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, jim
Jan 07, 2022 -

Basil Toyota responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 24, 2021

Wow! Everyone was exceptionally nice and helpful*****The service department did amazing everything was done right!***** More

by Qwnmary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 07, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to hel

November 23, 2021

Stopped in for an inspection. Did not have an appt but they were still able to accommodate me. Very nice, friendly, and easy to do business with. More

by Xxncaxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 07, 2021 -

Basil Toyota responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

November 21, 2021

Outstanding customer service. Always eager to find a solution to any service issue, all with excellent communication. More

by Pinto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, service advisor. Aron, service technician. , Cassie Soucia, Jen Wisniewski
Nov 21, 2021 -

Pinto responded

Their Saturday hours are impressive, a full service and sales team on Saturday. My experience with Jim (service advisor) and Evan (Service Technician), for a second time was outstanding. Loyalty to the customer at every stage of the repair process. Thank you!

November 20, 2021

Very pleased with Steve (both fellows at the service desk for matter). I like the early morning appointment and today was the quickest that my car was serviced Thanks to the mechanic too. More

by Gram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Steve
Dec 07, 2021 -

Basil Toyota responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 19, 2021

Another time I have visited basil and they have not honored their word at what point will the Steelers ship stand behind their word More

by kylecable1@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Dec 07, 2021 -

Basil Toyota responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

November 12, 2021

Our salesmen Tyler was great, fast and efficient .it was the fastest and most seamless auto purchase ever More

by Dafox61Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Tyler
Dec 07, 2021 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

November 04, 2021

Had my 30,000 mile service including oil change today. Easy to schedule appointments online and drop off very efficient. You get a text message from service rep to be able to ask ?’s but they also called More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave the shuttle driver
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

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