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Basil Toyota

Lockport, NY

4.3
520 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

February 18, 2022

Ken did a great job and got me a free at deal. Totally trust this place More

by Goterigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken in sales and Jim in finance
February 15, 2022

Basil Toyota provide fast, courteous, and professional service. I am very satisfied with their service. More

by Dfgonyeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
February 11, 2022

Very friendly and takes the time to explain what is needed dont feel like they are trying to over sell More

by Waugamanjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Feb 15, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

February 09, 2022

Prompt and very courteous service! I had a question that one of the sales reps answered and took his time to show what to do. Couldn’t ask for better service. Jim Mcquade was very helpful. More

by Henry Aldrich
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Mcquade
Feb 15, 2022 -

Basil Toyota responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

January 26, 2022

The people are Easy to deal with, wait time is reasonable, very friendly and knowledgeable staff More

by KAORI.a.egan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Feb 15, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

January 24, 2022

Easy to get appointment, easy drop off and pickup. The location is very good too More

by eecomins2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 15, 2022 -

Basil Toyota responded

Thank you for taking the time to leave us such a positive review!

January 13, 2022

25,000 mile check; state inspection and wheel alignment performed. Service was performed quickly and with courtesy. Appointment took approximately 1 hour. More

by Rav4driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
Feb 15, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

January 03, 2022

Jan. 03 7am appointment. Arrived 15 minutes early and Matt opened the overhead door for me. Very nice of Matt and very appreciated. Waited for my vehicle to be serviced. Service was great. The technic More

by bobmanera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt at the service desk
Jan 07, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 30, 2021

We were greeted immediately when we entered the dealership. Mark was friendly in his approach and asked what he could do to help us. He was able to help us find the vehicle that we needed within a More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stisser, salesperson, finance manager whose name I can’t remember
Jan 07, 2022 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

December 29, 2021

The Basil Toyota Team is friendly, professional, provides excellent service, and makes the process of buying a new vehicle easy. More

by Benjamin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick, Mark, Zack, and Brandon, Jess Basil, Cassie Soucia, Jen Wisniewski
Jan 07, 2022 -

Basil Toyota responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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