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Basil Toyota

Lockport, NY

Overview
Reviews
Vehicles
4.3
520 Reviews
Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

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Showing 520 reviews

April 24, 2022

The service dept was awesome! Were traveling from VA to Buffalo! Got us back on the road ASAP! ABS malfunction resolved! Thanks Basil Toyota! More

by jmckeever1265
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department , Jess Basil, Cassie Soucia, Jen Wisniewski
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Apr 24, 2022 -

jmckeever1265 responded

Thanks Basil Toyota resolving the ABS malfunction. Service Department was awesome!

May 11, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

April 20, 2022

Quick and easy. Staff pleasant. Waiting room comfortable. Happy with service and convenience booking on app. More

by Shellypetro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
May 11, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

April 06, 2022

Jeff in parts set up my trailer hitch installation in less that a. Day. I called on a Tuesday and completed the next morning. He guess it would take 3 noirs and actually finished in less than 2.5 hours. More

by GaryNyman5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in parts and Jim in service.
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May 11, 2022 -

Basil Toyota responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 29, 2022

Had my 2020 Highlander for its scheduled maintenance this morning. The service advisor was awesome. More

by lindas66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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May 11, 2022 -

Basil Toyota responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

March 22, 2022

Nice dealership. Been there for many years. Always turn my leases in and deal with Mike Basil More

by Paul Chiodo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember, Cassie Soucia
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March 15, 2022

The service was great. My car was taken right in as soon as I arrived and I was out in less than an hour. The individual I dealt with was very courteous and a pleasure to d More

by thomastcm4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department employee-I dd't get his name.
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May 11, 2022 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

March 15, 2022

Always a great experience with Mike Basil Toyota. I honestly wouldn’t go anywhere else. More

by Mike Kugel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Basil
Report | Print
May 11, 2022 -

Basil Toyota responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

March 04, 2022

Very professional employees listened to my concerns and performed work in a timely manner ! Also gave me a voucher for car wash👍 More

by Damiangriffis99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
March 03, 2022

They are polite and very helpful I Enjoy taking my car there Thank you For being so helpful More

by shirleytg58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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March 01, 2022

Always on time always friendly always honest thank you for everything and keeping my vehicle safe More

by dbert1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
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